Senior Service Delivery Lead - Workday & ERP (Remote)

Cognizant; Council of the City of Sydney; Hybrid; AUD 130,000 - 150,000; Full time

Job summary

A global service provider is seeking a Senior Manager for Service Delivery in Sydney, Australia. This role involves achieving operational metrics and enhancing client satisfaction. Responsibilities include leading service teams, managing resources, and ensuring effective delivery of client solutions. Candidates should possess extensive experience in managed services, particularly within ERP systems, and have excellent client-facing skills. A bachelor's degree and competency in Microsoft Office are preferred. This position supports hybrid working setups.

Benefits

Entrepreneurial environment

Learning opportunities

Outreach programs for communities

Qualifications

• 10 years of experience in managed services leading teams.
• Experience with offshore/onshore methodologies.
• Strong client service skills in ERP space.

Responsibilities

• Achieve postproduction revenue and client satisfaction goals.
• Train and develop the service delivery team.
• Lead client meetings and strategy sessions.

Skills

Client facing skills

Time management

Detail-oriented

Multi-tasking

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Salesforce

Job description

A global service provider is seeking a Senior Manager for Service Delivery in Sydney, Australia. This role involves achieving operational metrics and enhancing client satisfaction. Responsibilities include leading service teams, managing resources, and ensuring effective delivery of client solutions. Candidates should possess extensive experience in managed services, particularly within ERP systems, and have excellent client-facing skills. A bachelor's degree and competency in Microsoft Office are preferred. This position supports hybrid working setups.