Senior Service Coordinator | 2IC | Geraldton Relocation Support

Midwest Community Living Assoca; Western Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A nonprofit disability services organization in Western Australia seeks a Senior Service Coordinator to lead a diverse support team. The role involves managing quality service delivery for NDIS participants while ensuring compliance. Candidates should possess leadership skills and a relevant qualification. This position offers opportunities for professional development and is vital to enhancing the lives of individuals with disabilities.

Benefits

Relocation support if applicable

Professional development opportunities

Qualifications

• Experience must be in disability or social services.
• Leadership skills are essential.
• Must understand NDIS compliance and standards.

Responsibilities

• Lead a team of Support Coordinators and Service Workers.
• Ensure the delivery of quality services to NDIS participants.
• Manage compliance and stakeholder relationships.

Skills

Experience as a senior service coordinator in a disability or social services context

Proficiency in person-centred planning

Leading multi-disciplinary teams

Education

Certificate IV in Disability or a relevant higher qualification

Job description

Senior Service Coordinator | 2IC | Geraldton Relocation Support

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About Midwest Community Living Association

Midwest Community Living (MWCLA) is a Geraldton based not for profit Disability Services organisation led by a Board of local people who are passionate about the community and the people who we support.

MWCLA work to provide a lifestyle of choice and opportunity to people with disability, providing support for individuals to live independently and meaningfully participate in the community.

We invite you to read more about who we are and the community we support, by visiting our website:www.midwestcommunityliving.org.au

Relocation support may be provided for the right applicant.

Please note the key selection criteria requirements for this application below.

Accelerated leadership development through executive mentorship and support from a seasoned industry leader

Strategic leadership and governance skills

Executive readiness and the skills needed to lead a complex organisation

The reward of delivering meaningful social impact and balancing commercial viability

The competence to navigate extensive and ever-changing regulatory requirements

Leading and developing high-performing teams

Build sustainable and growing business operations

You bring:

Experience as a senior service coordinator in a disability or social services context

A Certificate IV in Disability or a relevant higher qualification

A background in NDIS is highly desirable

Proficiency in person-centred planning and service delivery management

Extensive experience in leading multi-disciplinary teams

The ability to run your own portfolio of participants

Role Summary

Second in charge to the CEO, the Senior Service Coordinator leads a diverse Support Team of Service Coordinators, Support Workers and Service Administration, while being responsible for their own portfolio of participants. The Senior Service Coordinator is responsible for the oversight of provision of quality person-centred supports and services, managing compliance, liaising with stakeholders, participants and staff to ensure NDIS participants achieve their goals.

Team Leadership and Management

Lead the Support Team and work as an individual practitioner.

Provide supervision, advice and operational or procedural direction to the Support Team to enable them to work to the highest standards and in accordance with the MWCLA vision, mission and values, and NDIS standards.

Manage recruitment, selection and induction processes for direct service delivery roles.

Manage the performance of the Support Team, including undertaking performance appraisals, supervision and assisting team members identify opportunities for their ongoing professional development.

Model and implement a culture of continuous improvement that will improve the customer experience.

Customer Services

Supervise intake, determine eligibility and allocate referrals to the Service Coordinators.

Oversee and manage the delivery of quality services that meet the NDIS Quality & Safeguarding Standards

Assist NDIS participants to understand their NDIS plan and develop proposals and service agreements in line with their NDIS plans.

Work in conjunction with the Service Coordinator team in the rostering of Support Workers to support individuals and ensuring this is done in an efficient manner.

Build and maintain effective working relationships with individuals, families, carers and the community in their local area.

Corporate Responsibilities

Display a commitment to the Mission, Vision and Values of MWCLA.

Have a commitment to team work and contribute to the team and organisational performance.

Professional

Ensures ongoing professional development of self, using approved continuing professional development sources and applying themselves actively to the CEO career progression pathway.

Demonstrates an ability to establish, maintain and role model professional boundaries, at all times.

Managerial Responsibilities

Responsible for governance, risk and compliance, in conjunction with the CEO.

Coordinate investigations and responses to reported incidents and grievances, escalating to CEO and regulatory bodies as required.

Assist CEO with financial and strategic planning tasks, if delegated.

Liaise with and build relationships with external consultants, organisations, government agencies and other stakeholders.

Represent MWCLA at conferences, networking events, interagency meetings and other events, as required.

Ensure a safe and secure work environment.

Participate in an on the Afterhours On-call roster and provide emergency support as required.

An Invitation to apply

Please click the ‘Apply’ button and include the following in your application:

A Current Resume

A Cover Letter addressing the below Key Selection Criteria. Please be specific about your experience to demonstrate your capability across these key areas by using the STAR method.

Please note that applications that do not address all selection criteria will not be progressed. A maximum of 4 pages.

Key Selection Criteria

Recount a time when you had to address underperformance in a team member who was directly supporting people with disabilities. Note your approach, the steps you took, and the result.

Describe a specific example where you successfully implemented a culture of continuous improvement within your team.

Outline an example of the most challenging participant case you coordinated involving multi-disciplinary stakeholders.

How you have improved efficiency in service delivery whilst maintaining or improving quality?

Describe an innovative solution you developed to improve outcomes for people with disabilities.

Demonstrate your experience with budget management, financial planning, or business development in disability services.

This role offers accelerated leadership development through executive mentorship. Describe how you've previously maximised mentoring or professional development opportunities.

This role will be advertised for up to 30 days, unless a suitable candidate is appointed prior. We reserve the right to close the ad at any time. Candidates progressing to the next stage will be contacted.

An appointment is subject to having full working rights and undertaking or having valid mandatory checks and certificates, such as NDIS Worker Screening Check, Working with Children’s Check, National Police Clearance, and NDIS Worker Orientation Module. Where possible, we encourage you to gather these before your interview, should you progress through the phone screen stage.

We are committed to diversity and inclusion. We encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people from all backgrounds.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service coordinator?
• Do you have experience working in the disability services sector?
• Have you completed a qualification in disability?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current Australian driver's licence?

What can I earn as a Service Coordinator