Senior Retail Assistant

The Salvation Army; Portland; Sur place; AUD 24 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Generous parental leave

Flexible working arrangements

EAP and health & wellness initiatives

Aboriginal and Torres Strait Islander'

Training and development opportunities

Purpose driven careers

Résumé du poste

The Salvation Army in Portland, VIC is seeking a Senior Retail Assistant to support day-to-day store operations and drive sales. You will supervise volunteers, manage stock and help run the online store, with a rotating fortnightly roster (Mon-Wed Week 1; Tue-Wed-Sat Week 2).

This permanent part-time role offers 21.3 hours per week, with responsibilities including customer service excellence, merchandising, cash handling, and safeguarding store operations under the Thrift Shop Manager.

Qualifications

• Demonstrated retail customer service experience and the ability to work effectively within a team.
• Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people.
• Ability to provide guidance, address performance concerns and have accountability-focused conversations with team members and volunteers.
• Strong organisational skills, with the ability to prioritise tasks and manage competing demands.
• Experience using computers, mobile devices, software applications and social media, with online selling experience highly regarded.
• Ability to meet the physical requirements of the role, including standing for extended periods, lifting items up to 10kg and using ladders safely.

Responsabilités

• Deliver exceptional customer service while supporting the day-to-day operation of the store and creating a welcoming shopping experience.
• Assist with stock processing, merchandising, pricing and donation management to maximise sales and presentation standards.
• Support the Thrift Shop Manager in overseeing daily operations, including opening and closing procedures, cash handling and site security.
• Supervise, train and support volunteers, including onboarding, induction and day-to-day guidance.
• Oversee the online store, including product valuations, listings, pricing, postage and inventory updates.
• Act as second-in-charge, providing leadership support, maintaining operational standards and performing higher duties when required.

Connaissances

Customer service

Teamwork

Communication

Leadership

Retail operations

Outils

POS systems

Social media

Online selling

Description du poste

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the role

As a Senior Retail Assistant this is your opportunity to support the day-to-day operations of a busy retail store, delivering exceptional customer service, supervising volunteers and helping drive sales through visual merchandising, promotions and online retail activities. Reporting to the Thrift Shop Manager, this is a permanent part-time role offering 21.3 hours a week, based in Portland, VIC. This role operates on a rotating fortnightly roster, working Monday, Tuesday and Wednesday in Week 1, and Tuesday, Wednesday and Saturday in Week 2.

How you will make an impact

• Deliver exceptional customer service while supporting the day-to-day operation of the store and creating a welcoming shopping experience.
• Assist with stock processing, merchandising, pricing and donation management to maximise sales and presentation standards.
• Support the Thrift Shop Manager in overseeing daily operations, including opening and closing procedures, cash handling and site security.
• Supervise, train and support volunteers, including onboarding, induction and day-to-day guidance.
• Oversee the online store, including product valuations, listings, pricing, postage and inventory updates.
• Act as second-in-charge, providing leadership support, maintaining operational standards and performing higher duties when required.

What you will bring

• Demonstrated retail customer service experience and the ability to work effectively within a team environment.
• Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people.
• Ability to provide guidance, address performance concerns and have accountability-focused conversations with team members and volunteers.
• Strong organisational skills, with the ability to prioritise tasks and manage competing demands.
• Experience using computers, mobile devices, software applications and social media, with online selling experience highly regarded.
• Ability to meet the physical requirements of the role, including standing for extended periods, lifting items up to 10kg and using ladders safely.

What we offer

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions

Compensation is in accordance with General Retail Award Level 4

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.

All child facing roles will require the successful completion of a Working with Children Check.

Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.