Senior Registry Officer (Records Management and Client Services)

Queensland Government; City of Brisbane; On-site; AUD 100,000 - 125,000; Full time

Job summary

A government organization in Brisbane is seeking a Senior Registry Officer to lead recordkeeping and client service efforts. The role involves supervision of teams, managing compliance, and providing guidance on records management. Candidates should have a strong background in governance within legal or tribunal environments. This position offers a supportive work environment with a focus on innovation and professional growth.

Benefits

Flexible work arrangements

Wellbeing and development programs

Qualifications

• Experience in records management or client service delivery in legal or government settings.
• Strong leadership and team management skills are essential.
• Excellent communication and organizational skills required.

Responsibilities

• Lead and supervise Records and Client Service teams.
• Manage recordkeeping processes and support team performance.
• Provide expert advice on records management and compliance.

Skills

Leadership

Communication

Analytical skills

Organizational abilities

Integrity and professionalism

Education

Qualifications in Records Management or Information Management

Job description

About The Role

As the Senior Registry Officer, you will lead the Records and Client Service teams, providing guidance, oversight, and professional advice to ensure high-quality, compliant registry services. This role is critical in managing and improving recordkeeping practices for the Court and Commission, overseeing client service delivery, and contributing to continuous improvement and information governance.

You will provide expert advice on record management and compliance, support the migration of records to a new document management system, and lead a small team dedicated to delivering excellent client service.

About Us

The Industrial Registry, headed by the Industrial Registrar, provides administrative and client service support to the Industrial Court of Queensland and the Queensland Industrial Relations Commission (QIRC). Our purpose is to provide efficient and effective support to the Court and Commission in the administration of their functions. For more information about the Industrial Registry and the QIRC, visit www.qirc.qld.gov.au.

Key Responsibilities

• Lead and supervise the Records and Client Service teams to ensure efficient, compliant, and high-quality services.
• Manage all aspects of recordkeeping, including retention, archiving, disposal, and transition to digital systems.
• Provide expert advice and support on records management, audits, and compliance reviews.
• Oversee the recording and transcription process, liaising with Recording and Transcription Services (RTS).
• Develop and maintain strong working relationships with internal and external stakeholders.
• Lead, mentor, and support staff to build a collaborative, capable, and positive team culture.
• Assist the Industrial Registrar and Deputy Industrial Registrar as required.

About You

We’re looking for a motivated and capable leader who can balance operational management with a focus on service excellence and compliance.

You’ll Bring

• Demonstrated experience in records management or client service delivery in a legal, tribunal, or government setting.
• Strong leadership and team management skills.
• Excellent communication, analytical, and organisational abilities.
• A commitment to integrity, professionalism, and continuous improvement.
• Relevant qualifications in Records Management, Information Management, or a related field (highly regarded).

Why Join Us?

• Contribute to an organisation that plays a vital role in Queensland’s industrial relations system.
• Work in a supportive, values-driven environment that fosters innovation and professional growth.
• Enjoy flexible work arrangements and access to wellbeing and development programs.

How to Apply

Apply online at www.smartjobs.qld.gov.au.

Your Application Should Include

• A current resume, including contact details for at least one referee who has thorough knowledge of your performance and conduct within the past two years.
• Responses to the following short-answer questions:
  
  1. What motivated you to apply for the Senior Registry Officer role with the Queensland Industrial Relations Commission, and how does this opportunity align with your professional goals?
  2. Describe a time when you led or improved a records management or client service process in a government, legal, or tribunal environment. What was the outcome and what did you learn from the experience?

Contact

For further information about this role, contact Bianca Paris, Deputy Industrial Registrar, on 1300 592 987 or [e-mail].

Applications to remain current for 12 months.

Job Ad Reference QLD/671053/25

Closing Date Thursday, 4 December 2025

Occupational group Information Management/Library