Senior Regional Manager

at; Perth; On-site; AUD 80,000 - 100,000; Full time

Job summary

A rapidly growing disability service provider is seeking a Senior Regional Manager to lead a team of Regional and Area Managers in Perth. This full-time role requires excellent leadership skills and the ability to ensure high-quality service delivery while meeting compliance standards. The ideal candidate will be committed to empowering individuals with disabilities and possess a proactive approach to management. Join an organization that values fun and impact alongside results.

Benefits

Supportive team environment

Opportunities for growth

Celebration of team wins

Qualifications

• Experience in leading teams, preferably in a service delivery context.
• Ability to meet and exceed KPIs and performance metrics.
• Strong communication skills for effective team management.

Responsibilities

• Lead and manage Regional and Area Managers.
• Ensure compliance with company policies and NDIS standards.
• Monitor and manage business performance metrics.

Skills

Leadership

Operational oversight

Team performance management

Compliance knowledge

Person-centred service delivery

Job description

What Ability

Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don’t just provide support - we create engaging, fun experiences for our participants. With a national team of over 800 support workers, including professional and semi-professional athletes, we empower people with disabilities to live their best lives by putting happiness first.

This is a full-time, permanent role based at our Osborne Park office in Perth.

About the Role

The Senior Regional Manager at What Ability is responsible for leading and managing a team of Regional and Area Managers, ensuring consistent, high-quality service delivery and operational performance across all assigned regions. This role requires strategic oversight, effective leadership, and strong accountability for compliance, staff performance, participant outcomes, and business metrics. The Senior Regional Manager works closely with the State Manager and National Support Manager to ensure high standards of service delivery and continuous improvement.

The Senior Regional Manager role plays a crucial role in upholding company values and ensuring that every participant and staff experience is safe, supported, empowering and of a high quality. Experience in the disability sector is desired, but not essential.

Key Responsibilities

Lead and manage Regional and Area Managers, providing oversight and guidance to ensure effective leadership within each region.

Conduct weekly 1:1 meetings with all direct reports and monthly performance reviews, as well as yearly formal performance appraisals.

Set expectations and track progress of team performance, ensuring that monthly KPIs are achieved and unlocks are completed in reporting regions.

Ensure all regional operations are compliant with company policies and NDIS standards; identify and rectify non-compliance in collaboration with the State Manager and National Compliance Manager.

Act as the primary escalation point for staff performance issues, leading investigations and managing disciplinary processes in accordance with company policies.

Oversee the delivery of participant services, ensuring support workers provide high‑quality, person‑centred support aligned with participant needs and documentation requirements.

Provide regular operational and performance updates to the State Manager, including KPI analysis, risks, and proposed improvement strategies.

Monitor and manage business performance metrics such as revenue and operational costs within assigned regions.

Support and lead national initiatives; train and educate staff on service delivery models including BSP (Behaviour Support Plans) and Camps verticals.

Who You Are

Reliable, honest, and authentic in everything you do

Curious and proactive - you look for ways to improve processes and outcomes

Ideally, some understanding of the disability sector, but passion and attitude matter more than experience

Why You’ll Love Working Here

Join a fast‑growing, purpose‑driven organisation that’s changing the disability sector

Work with a diverse, vibrant team who value fun and impact as much as results

Be part of a workplace that celebrates wins, supports growth, and values authenticity

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years of people management experience do you have?
• What's your expected annual base salary?