Senior Recovery & Claims Specialist (Australia Wide)

Allianz Australia; Council of the City of Sydney; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A major insurance firm in Australia is seeking a Senior Recovery Officer to enhance customer experiences and manage claims effectively. The ideal candidate has experience in claims management, excellent communication skills, and attention to detail. Responsibilities include mentoring team members, negotiating outcomes, and adhering to financial guidelines. This full-time position offers a supportive culture and opportunities for career growth, including flexible work arrangements and numerous employee benefits.

Benefits

Inclusive culture

Work-life balance

Career development opportunities

Financial wellness initiatives

Qualifications

• Experience with a complex, matrixed general insurance organization.
• Ability to effectively manage competing resources and demands.
• Strong technical skills with systems, software, and databases.

Responsibilities

• Mentor team members and assist management.
• Deliver exceptional customer experiences.
• Negotiate debt repayment outcomes.

Skills

Claims management experience

Planning and prioritisation

Attention to detail

Technical proficiency

Excellent communication skills

Job description

A major insurance firm in Australia is seeking a Senior Recovery Officer to enhance customer experiences and manage claims effectively. The ideal candidate has experience in claims management, excellent communication skills, and attention to detail. Responsibilities include mentoring team members, negotiating outcomes, and adhering to financial guidelines. This full-time position offers a supportive culture and opportunities for career growth, including flexible work arrangements and numerous employee benefits.