Senior QA & Risk Operations Lead, AI-Driven

Binance; City of Melbourne; Hybrid; AUD 75,000 - 95,000; Full time

Job summary

A leading blockchain company is seeking a Risk Operations Agent to enhance operational quality. The ideal candidate will have expertise in KYC and fraud detection, alongside strong organizational skills. Responsibilities include managing agent interactions, conducting quality inspections, and leading AI quality assurance projects. This role offers flexibility in working hours and the opportunity to collaborate internationally, contributing to the future of the blockchain ecosystem.

Benefits

Competitive salary

Company benefits

Work-from-home arrangement

Qualifications

• 2+ years of experience in risk operations or fraud prevention.
• Understanding of customer satisfaction and quality assurance programs.
• Effective facilitation skills for meetings.

Responsibilities

• Oversee quality of agents’ interactions.
• Conduct quality inspections adhering to QA standards.
• Analyze operational data to provide insights.
• Lead AI-driven quality assurance projects.

Skills

KYC knowledge

Fraud detection

Risk operations

Organizational skills

Communication skills

Bilingual English/Mandarin

Education

Advanced/Higher/Graduate Diploma

Bachelor’s Degree

Post Graduate Diploma

Tools

AI quality monitoring tools

Job description

A leading blockchain company is seeking a Risk Operations Agent to enhance operational quality. The ideal candidate will have expertise in KYC and fraud detection, alongside strong organizational skills. Responsibilities include managing agent interactions, conducting quality inspections, and leading AI quality assurance projects. This role offers flexibility in working hours and the opportunity to collaborate internationally, contributing to the future of the blockchain ecosystem.