Senior Program Manager - AI Infrastructure Services

Aimlroles; Willoughby; On-site; AUD 140,000 - 190,000; Full time

Job summary

Dell Technologies in Sydney seeks a Senior Program Manager to lead AI Infrastructure Services transformations for global customers. You will oversee large-scale, multi-site programs delivering AI infrastructure and data center modernization, aligning governance and outcomes with executive expectations.

You will manage complex portfolios across regions, drive risk mitigation, and engage C-Suite stakeholders with data-driven reporting.

Qualifications

• Experience leading large-scale programs and complex delivery organizations.
• Proven delivery of Data Center infrastructure and IT services across sites and geographies.
• Hands-on Data Center infrastructure: power, cooling, racks, cabling, compute/storage/networking.
• Experience with enterprise, colocation, hyperscale or AI-focused Data Centers.
• Strong experience presenting complex updates to C-Suite and senior stakeholders.
• Willingness to travel extensively across Asia Pacific for deployments.

Responsibilities

• Establish program governance and delivery assurance practices.
• Lead large, complex portfolios ensuring on-time, on-budget delivery.
• Develop RAID logs, change control, escalation management and exec reports.
• Be the primary point of contact for executive communications across programs.
• Lead cross-functional, globally distributed teams with partners and customers.
• Build advisory relationships with stakeholders and sponsors.
• Drive alignment across technical, operational and business teams to realize value.
• Provide coaching and leadership to project and program teams.

Skills

Program management

Leadership

Stakeholder management

Executive communication

Risk management

Global cross-functional leadership

Delivery governance

Tools

RAID logs

Delivery governance

Executive reporting

Job description

Today, every organization needs to be digital, powered by data, operating in a multi-cloud world and ready to adapt to whatever comes next. Our Consulting team assesses customers' strategic, organizational and business challenges, applying deep industry expertise to deliver technical solutions that enable business transformation, operational excellence and measurable outcomes.

Join us to do the best work of your career and make a profound social impact as a Senior Program Manager on our AI Infrastructure Services team in Sydney.

What You'll Achieve

As a Senior Program Manager within AI Infrastructure Services, you will lead the delivery of large-scale AI and Data Center transformation programs for some of Dell Technologies' most strategic customers globally. You will help customers optimize Data Center design, accelerate AI infrastructure deployments and realize business value through complex multi-site implementation programs.

Working across Dell Technologies' products, services and partner ecosystem, you will be accountable for the successful delivery of our most complex programs. You will define program governance, establish delivery frameworks, manage interdependencies across multiple workstreams and ensure alignment to customer objectives and business outcomes.

You will provide leadership and oversight throughout the program lifecycle, driving effective decision-making, managing risks and ensuring stakeholder alignment. The successful candidate will be comfortable engaging with executive leadership and C-Suite stakeholders, using a data-driven approach to provide transparency, influence outcomes and drive successful program delivery.

You Will

• Establish and lead program governance and delivery assurance practices to ensure high-quality project execution and customer outcomes
• Manage large, complex portfolios of projects and programs, ensuring delivery on time, within budget and in line with customer expectations
• Develop and manage RAID logs, change control processes, escalation management and executive reporting
• Act as the primary point of contact for executive and management communications across assigned programs
• Lead cross-functional, globally distributed teams spanning Dell Technologies, customer organizations and third-party partners
• Build trusted advisor relationships with customer stakeholders and executive sponsors
• Drive alignment across technical, operational and business teams to ensure successful implementation and realization of business value
• Provide coaching, mentoring and leadership to project and program teams

Essential Requirements

• Extensive experience leading large-scale programs and complex project delivery organizations
• Proven track record delivering complex Data Center infrastructure and IT services programs across multiple customers, sites, geographies and workstreams
• Extensive hands-on Data Center infrastructure experience, including knowledge of:
• Power and cooling systems
• Racks and physical infrastructure
• Cabling and connectivity
• Compute, storage and networking environments
• Data Center operational readiness and deployment activities
• Proven experience supporting the design, build, deployment, commissioning or expansion of enterprise, colocation, hyperscale or AI-focused Data Centers
• Strong understanding of AI infrastructure deployment and Data Center modernization initiatives
• Demonstrated success operating within complex matrix organizations and leading globally distributed teams
• Extensive experience presenting complex technical, operational and program delivery updates to C-Suite and senior executive stakeholders
• Strong commercial awareness and ability to manage delivery risks, stakeholder expectations and business outcomes
• Willingness and ability to travel extensively across Asia Pacific during customer deployment and commissioning phases. The successful candidate should be comfortable spending extended periods on customer sites supporting Data Center implementation, operational readiness and infrastructure build activities

Desirable Requirements

• Program Management certifications (PMP, PgMP, PRINCE2, MSP or equivalent)