Senior Program Manager

ServiceQ

City of Melbourne

On-site

AUD 90,000 - 120,000

Full time

14 days+

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Job summary

A leading training company is seeking a Senior Program Manager in Melbourne. You will manage the entire program journey from onboarding to delivery, ensuring high-quality experiences for clients and learners. The ideal candidate will possess client-facing communication skills and experience in team organization. This full-time role requires a passion for structure and a love for orchestrating complex programs. Those who care deeply about human-centric service will thrive in this role.

Qualifications

Program management or operations leadership experience.
Experience enabling facilitators for high-quality learning.
Strong communication skills with clients.

Responsibilities

Manage end-to-end logistics of all programs.
Oversee client onboarding and maintain relationships.
Ensure the full learner’s journey is seamless.

Skills

Client-facing communication

Organisational skills

Logistics coordination

Program orchestration

Tools

CRM

LMS

Job description

Senior Program Manager

We're growing fast and entering a new era of rhythm, scale, and sophistication.

To support this momentum, we’re searching for a Senior Program Manager who can create harmony across our business. Someone who really enjoys being part of a team, has energy and blends structure and soul to ensure every client, facilitator, and learner feels held and truly supported.

More about ServiceQ

At ServiceQ, we believe human skills are the new premium. We deliver programs both online and in person that shift cultures not just minds. In a world rushing towards automation, we slow down long enough to notice. We teach presence. We teach resonance. We teach connection.

This role is the heartbeat of how ServiceQ delivers

As Senior Program Manager you are responsible for the program management and end to end journey of our clients and learners. This starts from the initial client onboarding to facilitator enablement to the learner’s journey itself.

If you love people as much as you love spreadsheets and data…

If you thrive in high-growth environments with big ambition and bigger heart…

If you’re really energised by crafting world‑class experiences that actually change behaviour…

Then you already speak our language.

You will be responsible for:

End‑to‑end program management of all ServiceQ programs (customised and OTS); ensuring every project lands on time, in scope and on brand.
Client onboarding, WIPs (client work in progress meetings) and relationship rhythm, being the steady partner our clients really trust through the relationship you have built with them
The full learner’s journey, from scheduling, mapping, implementing, and continually elevating the ServiceQ experience.
Facilitator enablement, including facilitator briefings (on client and logistics), readiness, collateral, scheduling and coordinating (this is an important part of the role)
Program logistics; more scheduling, coordination, communication, and simplicity.
Pilots, new product rollouts, and continuous improvement.
The operating rhythm between the GM, CEO, facilitator network, and support roles.
Updating our CRM and LMS with learning journeys and managing set up and execution of learner’s communications (before and after each delivery point) via the CRM

Note – this is not a facilitation or training role. You will not be delivering any sessions. Instead, you will ensure our facilitators are set up to deliver at their best, so our learners have the best learning experience, and we deliver on our client promise.

The person we’re looking for

You move through the world with presence.

You love humans (that means you are a people person), and you love systems that help humans shine (that means you can build and bring structure so that our learners and facilitators shine).

You’ll thrive here if you:

think five steps ahead
always have a ‘plan B’
are comfortable having the courageous conversations
love to be organised and love organising others
hold calm energy under pressure
elevate relationships naturally
know how to bring a team together and have the ability to both lead and execute
have an instinct for client experience
are obsessed with quality
love the orchestration of complex programs

We are not for everyone. We are for those who care deeply about the craft of service, who believe organisations can be more human, and who want to build something meaningful in a world that desperately needs it.

Experience that will help

Program management, consulting, or operations leadership
Experience enabling facilitators, trainers, or learning programs to get the best learning experience possible – one that is seamless, human and of high quality.
Strong client‑facing communication
Logistics or delivery experience in a service, training, or consulting environment
Ability to build systems and improve them
Strong working knowledge and experience in using a CRM and LMS
Comfort in a fast‑moving founder‑led business
A love of learning and a hunger to grow

We’re a small team doing big things, partnering with iconic brands across aviation, retail, events, government, and beyond.

We’re building a world where service feels human again. And your role will shape the experience of thousands of leaders and frontline teams.

To apply, please send: