Senior Practice Coach

Aboriginal & Torres Strait Islander Community Heal; City of Brisbane; On-site; AUD 1,002,000 - 1,225,000; Full time

Benefits offered by this job

Salary packaging

Permanent full-time

Job summary

ATSICHS Brisbane is seeking a Senior Practice Coach to lead targeted projects that improve staff knowledge and practice across Community Services. The role combines leadership, system activities, and frontline coaching to build effective, culturally secure engagement with families and young people.

You will oversee quality compliance, risk management, and the integration of practice frameworks into frontline operations, working closely with teams to ensure consistent staff development and client

Qualifications

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.
• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.

Responsibilities

• Lead the development and implementation of discreet practice reform projects across the branch, ensuring the use of the centralised project management framework at ATSICHS.
• Lead the review and improvements of the ATSICHS client empowerment-based practice framework, ensuring integration and automation in ATSICHS CRM and Mobcare.
• Lead the development and implementation of an annual training and development plan, focusing on improving staff practice skills, stakeholder engagement, professionalism, and conflict mediation.
• Provide a comprehensive assessment of staff pedagogy and work practices, tailoring solutions and coaching on evidenced assessment.
• Lead the development of risk frameworks, including policies and procedures for managing compliance and risk in the early years sector.
• Systematise and digitise case management operations to improve data tracking and monitoring of quality deliverables.
• Lead the quantitative and qualitative client feedback instruments to inform improvements in ATSICHS practice approaches.

Skills

Case management

Child protection

Family support

Youth support

Stakeholder engagement

Education

Bachelor's degree in social services

Diploma in Community/Services

Job description

Job Category: Community Services and Development

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

You can access the full Position Description by visiting our website under Join Our Team.

The SeniorPractice Coach roleisresponsibleforleading thedevelopment andexecutionof targetedprojects that aim to improve staff knowledge andpracticeinterventionsacross the Community Services branch. The rolecombines a level of systems activities, higher level leadership responsibilities, and staff coaching that aims to build the nuanced and accountable ways of working with families and young people to ensure community quality and impact.The role works closely with front-line staff in delivering in-field side-by-side coaching to scaffold staff development, while also leading all quality compliance andacute clientrisk management.

Duties

• Lead the development and implementation ofdiscreetpractice reform projects across the branch,ensuring the use of thecentralisedproject management framework at ATSICHS.
• Lead the review and improvements of theATSICHSclient empowerment-based practice framework, ensuring clear integration and automation processes imbedded into ATSICHS CRM andMobcareapplications for consistent uptake in front-line teams.
• Lead the development and implementation of an annual training and development plan, focussed on improvingstaffpracticeskills, stakeholder engagement, professionalism, andconflict mediation.Develop a scheduleof training that aligns with practice evidence-based skills gap across the kindergarten teams.
• Providea comprehensiveassessment of staffpedagogy and workpractices,tailoringsolutionsand coaching on evidenced assessment.
• Lead the development of risk frameworks, including the development and review of associated policies and procedures for managing compliance and risk in the early years sector.
• Systematiseand digitisecase managementoperations to improve data tracking and monitoring of qualitydeliverables.
• Lead the quantitative and qualitative client feedback instruments to inform improvements in ATSICHS practice approaches and model of care improvements.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportPractice and Quality Team that will help you grow personally and professionally.

• Base Salary of $1113,313 per annum (Based on qualification and experience).
• Additional 12% Super + access to salary packaging (Increases your take home pay).
• Permanent FullTime position.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

Desired Skills and Experience

Required

• Bachelor's degreein a relevant social services field withat least 4 years case managementexperience in family support, child protection, youth support,housingor related field.

OR

• Diplomain relevant Community/Services fieldwithat least 6 years in a case management rolein family support, child protection, youth support,housingor related field.

AND

Demonstratedability to apply and critique child safety and social work theoretical frameworks of practice,implementing client interventions based upon scaffolding client self-awareness, agency, and empowered sustainablebehaviourchange interventions.

Ability to critique and problem solve related legislative gray zones, while managingorganisationaland child harm risks. Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices offamily’sare promoted, while managing child harm risks.

Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Youth Justice,Child Safety, Schools, Hospitals etc.). Motivatea strong teamworking culture and sustainbehaviourchange by influencing others.

Demonstratedability to connectnumerousinternal ATSICHS programs and services to activate wrap-around care for families, trading-off and negotiating resources across theorganisationand between other teams to achieve client impact.

Problem solve general operational policies with autonomous decision making to enact client impact, adhering to client risk, safety, and quality standards.

AND

• Exceptional case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to create new social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to coach other staff on client interventions that build client motivation, insight and acceptance, self-awareness, decision making (agency), and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice etc). Ability to critique/ and problem solve legislative grey zones, while managing organisational and child/client harm risks.
• Ability to influence decisions of external stakeholders, including Child Safety, Youth Justice, Schools, and Hospitals.
• Ability to connect through systems panel coordination numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Preferred

• Previousexperience or transferrable skills related to project management is desirable, or willingness to attend specialist project management training.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible toapply.
• Driver's Licence.
• Evidence of Work Rights.
• Travel to work in the community on a regular basis.
• Travel between work sites on a regular basis