Senior People & Culture Business Partner

Coates Group; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Thrive program

Wellness day off

Give back day

Job summary

Coates Group is seeking a senior HR Business Partner to partner with ELT leaders on people, workforce and organisational matters in a dynamic, global tech‑driven environment. You will influence leadership decisions using data, build strong partnerships, and deliver practical, scalable people solutions across segment priorities.

You will lead workforce planning, design and change initiatives, champion talent development and leadership pipelines, and coach senior leaders to foster high performing,

Qualifications

• 8+ years’ experience in Human Resources, including significant HR Business Partnering experience in a complex organisation.
• Proven experience partnering with senior leaders and executive stakeholders.
• Experience leading workforce planning, organisational design and change initiatives.
• Strong background in talent and performance management, succession planning and leadership development.
• Strong generalist HR knowledge
• Sound working knowledge of relevant employment legislation and employee relations practice
• Proven ability to build credible, trusted relationships with senior stakeholders and to influence at a leadership level
• Demonstrated experience in working with people data and analytics to inform recommendations and decisions

Responsibilities

• Acts as a trusted advisor to the ELT leaders and SLT member on people, workforce and organisational matters.
• Influences leadership decisions through data, insights and commercial understanding.
• Builds strong partnerships with leaders to proactively identify opportunities and address organisational challenges.
• Balances enterprise priorities with functional business needs to deliver practical people solutions.
• Develops and executes clear, measurable segment people plans aligned to achieve the Global People Strategy.
• Partners with leaders to identify priorities that improve business, team and leadership performance.
• Utilises workforce intelligence to track progress and impact.
• Leads workforce planning activities to identify future workforce requirements - headcount, skills mix and capability needs and puts plans in place to address gaps and opportunities.
• Designs and delivers talent management programs, succession planning and leadership pipeline development.
• Coaches' senior leaders to build high-performing, accountable and inclusive teams.
• Supports leaders to improve employee engagement, culture and performance outcomes using enterprise culture and engagement frameworks
• Builds leadership capability through focused development and coaching initiatives. Strengthens collaboration, alignment and accountability across leadership teams.
• Leads organisational design initiatives that improve effectiveness, scalability and performance.
• Assesses organisational impacts, risks and readiness for change.
• Partners with leaders to successfully implement and sustain change initiatives.
• Leads the implementation of enterprise people programs and frameworks within the segment.
• Partners with Corporate to embed talent, performance, reward, engagement and capability initiatives.
• Ensures consistent application of people policies, frameworks and practices. Identifies opportunities to improve adoption and effectiveness of enterprise programs.
• Provide expert guidance to leaders on employee relations matters, ensuring fair, consistent and legally sound outcomes
• Manages employee relations matters and escalates high risk matters to the CPO

Skills

HRBP

Stakeholder mgmt

Workforce analytics

Talent management

Change management

People data

Education

Bachelor's degree in HR or related field

Tools

HRIS systems

Excel

Job description

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Key responsibilities for the role

Business Partnership

Acts as a trusted advisor to the ELT leaders and SLT member on people, workforce and organisational matters.

Influences leadership decisions through data, insights and commercial understanding.

Builds strong partnerships with leaders to proactively identify opportunities and address organisational challenges.

Balances enterprise priorities with functional business needs to deliver practical people solutions.

Segment People Strategy & Planning

Develops and executes clear, measurable segment people plans aligned to achieve the Global People Strategy.

Partners with leaders to identify priorities that improve business, team and leadership performance.

Utilises workforce intelligence to track progress and impact.

Workforce Planning, Talent, Performance and Development

Leads workforce planning activities to identify future workforce requirements - headcount, skills mix and capability needs and puts plans in place to address gaps and opportunities.

Designs and delivers talent management programs, succession planning and leadership pipeline development.

Leadership & Team Effectiveness

Coaches' senior leaders to build high-performing, accountable and inclusive teams.

Supports leaders to improve employee engagement, culture and performance outcomes using enterprise culture and engagement frameworks

Builds leadership capability through focused development and coaching initiatives. Strengthens collaboration, alignment and accountability across leadership teams.

Organisational Design & Change Management

Leads organisational design initiatives that improve effectiveness, scalability and performance.

Assesses organisational impacts, risks and readiness for change.

Partners with leaders to successfully implement and sustain change initiatives.

Enterprise Program Delivery

Leads the implementation of enterprise people programs and frameworks within the segment.

Partners with Corporate to embed talent, performance, reward, engagement and capability initiatives.

Ensures consistent application of people policies, frameworks and practices. Identifies opportunities to improve adoption and effectiveness of enterprise programs.

Employee Relations, Compliance & Risk Management

Provide expert guidance to leaders on employee relations matters, ensuring fair, consistent and legally sound outcomes

Manages employee relations matters and escalates high risk matters to the CPO

Qualifications and experience

• 8+ years’ experience in Human Resources, including significant HR Business Partneringexperience in a complex organisation.


• Proven experience partnering with senior leaders and executive stakeholders.


• Experience leading workforce planning, organisational design and change initiatives.


• Strong background in talent and performance management, succession planning andleadership development.


• Strong generalist HR knowledge


• Sound working knowledge of relevant employment legislation and employee relationspractice


• Proven ability to build credible, trusted relationships with senior stakeholders and to influence at a leadership level


• Demonstrated experience in working with people data and analytics to informrecommendations and decisions

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include

• annual market competitive bonus program


• our \"Thrive Program\" which includes a suite of flexible work options


• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)


• a Global Wellness paid day off to recharge


• a \"Give Back Day\" to allow our Crew an opportunity to make an impact in the community

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).