Senior Patient Services Lead

at; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading private pathology service provider in South Australia is seeking a Service Supervisor to oversee the Patient Services department. The role requires strong leadership skills and a commitment to exceptional customer service. The ideal candidate will have experience in a supervisory role within healthcare and a proactive, solution-oriented approach. Attractive perks include paid parental leave, annual service awards, and on-site physiotherapy sessions.

Benefits

Paid Parental Leave

Annual employee service awards

Fully paid onboarding and training program

Free Employee Assistance Program (EAP)

Study leave for approved courses

Free on-site Physiotherapy sessions

Employee Referral Program

Free annual flu vaccinations

Discounted Gym membership

Social events like annual Christmas Party

Qualifications

• Experience in healthcare, customer service, or administrative leadership role supervising staff.
• Proactive, solution-oriented mindset with strong customer service focus.
• Demonstrated commitment to service excellence and alignment with organizational values.

Responsibilities

• Provide leadership for the Patient Services team.
• Oversee workflow management for enquiries and service requests.
• Monitor departmental performance and identify areas for improvement.

Skills

Leadership capabilities

Customer service focus

Communication skills

Organizational skills

Attention to detail

Education

Degree in management or leadership

Tools

Data and document control systems

Job description

A leading private pathology service provider in South Australia is seeking a Service Supervisor to oversee the Patient Services department. The role requires strong leadership skills and a commitment to exceptional customer service. The ideal candidate will have experience in a supervisory role within healthcare and a proactive, solution-oriented approach. Attractive perks include paid parental leave, annual service awards, and on-site physiotherapy sessions.