Senior Operations Manager

Amazon Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Subsidized health insurance

Career growth

Collaborative culture

Job summary

Amazon is seeking an Operations Manager at our Bella Vista & Chullora Delivery Stations in Australia. You will lead a team of Shift Managers, report to the Site Lead, and drive day-to-day logistics operations while focusing on safety and continuous improvement.

You will oversee staffing plans, analyze performance, and implement Lean-based process improvements to ensure fast, accurate, and cost-effective delivery to customers.

Qualifications

• Experience leading a team of supervisors in a fast-paced logistics environment.

Responsibilities

• Manage and develop a team of Shift Managers and their direct reports.
• Proxy duties for the Site Lead.
• Review the operational forecast and determine productivity requirements for the delivery station.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives using Lean tools.
• Analyze shift performance against business objectives and implement actions to improve operational excellence.

Job description

At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.

This isn’t just an operations role - t’s an opportunity to lead, innovate, and make a real impact on the way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving continuous improvement, and leading high-performing teams, this is the role for you!

The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics operations, driving process improvements, ensuring safety and compliance, and leading teams to meet Amazon’s customer promise.

As an OM, you’ll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station.

We're looking for candidates for our Bella Vista & Chullora Delivery Stations.

Key job responsibilities

• Manage and develop a team of Shift Managers and their direct reports.
• Proxy duties for the Site Lead.
• Review the operational forecast and determine productivity requirements the delivery station.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.

A day in the life

You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met.

About the team

Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement.

There are two sides to what we do. Our ‘under the roof’ (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our ‘on the road’ (OTR) people ensure the safe and timely delivery of packages to our customers.

Why Amazon

There are a great range of benefits that make Amazon a great place to work, including:

Subsidized health insurance for employees and their dependents.

Opportunities for career growth across a global organization.

A collaborative, inclusive culture that values learning, innovation, and continuous improvement.