Senior Operations Analyst

Arup; Canberra; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Hybrid working policy

Flexible working hours

Parental leave 16 weeks

Birthday leave

Annual leave loading

International mobility

Life & income protection

Novated car lease

Solar energy loan

Job summary

Arup, Canberra-based global engineering and consulting firm, seeks a Senior Workplace Infrastructure Engineer to join the Workplace Services team. You will provide APAC coverage for endpoint and virtual desktop platforms, blending hands-on engineering with strategic service improvements.

You will work across Microsoft, Apple, Azure and AWS technologies, deliver secure, reliable workplace technology, and own complex incidents through to resolution in a collaborative, cross‑functional environment.

Qualifications

• Strong hands-on experience with Microsoft Intune, Azure Virtual Desktop, Windows Autopilot, SCCM, Group Policy and Entra ID.
• Proven support of Windows 11, Linux Ubuntu and macOS devices, including Jamf Pro administration.
• Experience administering and troubleshooting Azure Virtual Desktop/Nerdio and complex endpoint, application and user-profile issues.
• PowerShell automation skills, with practical experience of enterprise application deployment, patching and vulnerability remediation.
• A methodical, accountable and collaborative approach, with clear technical documentation and communication skills.

Responsibilities

• Join Arup's global Workplace Services team as a senior Workplace Infrastructure Engineer for complex endpoint and virtual desktop challenges.
• You’ll combine hands-on engineering with the freedom to improve services used across a diverse, international workplace.
• You’ll broaden your expertise across Microsoft, Apple, Azure and AWS technologies, contribute to global projects and help shape the Workplace Services roadmap.
• You’ll provide third-level support, own complex incidents through to resolution and deliver secure, reliable workplace technology across APAC.
• Your work will span Intune, Autopilot, Jamf, Azure Virtual Desktop and legacy SCCM and Group Policy, alongside automation, documentation, patching and technology rollouts.

Skills

Microsoft Intune

Azure Virtual Desktop

Windows Autopilot

SCCM

Group Policy

Entra ID

Tools

Jamf Pro

Nerdio

Job description

Joining Arup

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

The Opportunity

As Senior Workplace Infrastructure Engineer, you will join Arup's global Workplace Services team, providing essential APAC coverage for our endpoint and virtual desktop platforms.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• Join Arup's global Workplace Services team as a senior Workplace Infrastructure Engineer for complex endpoint and virtual desktop challenges. You’ll combine hands‑on engineering with the freedom to improve services used across a diverse, international workplace.
• You’ll broaden your expertise across Microsoft, Apple, Azure and AWS technologies, contribute to global projects and help shape the Workplace Services roadmap.
• You’ll provide third‑level support, own complex incidents through to resolution and deliver secure, reliable workplace technology across APAC.
• Your work will span Intune, Autopilot, Jamf, Azure Virtual Desktop and legacy SCCM and Group Policy, alongside automation, documentation, patching and technology rollouts.

Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

• Strong hands‑on experience with Microsoft Intune, Azure Virtual Desktop, Windows Autopilot, SCCM, Group Policy and Entra ID.
• Proven support of Windows 11, Linux Ubuntu and macOS devices, including Jamf Pro administration.
• Experience administering and troubleshooting Azure Virtual Desktop/Nerdio and complex endpoint, application and user‑profile issues.
• PowerShell automation skills, with practical experience of enterprise application deployment, patching and vulnerability remediation.
• A methodical, accountable and collaborative approach, with clear technical documentation and communication skills.

What We Offer You

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

• Hybrid working policy and flexible working hours.
• Paid parental leave for the primary carer of 16 weeks or 32 weeks at half pay and as well as generous unpaid leave benefits.
• Paid parental leave for the support carer of 4 weeks plus the opportunity to access extra paid and unpaid leave if you later become the primary carer.
• Birthday leave
• Annual leave loading
• Ability to purchase additional leave of up to 20 days for permanent employees.
• International mobility opportunities
• Insurances (life & income protection)
• Interest free solar energy and bicycle loans
• Novated car lease
• Ovasaver including discounts, vouchers, cashback, and exclusive offers on more than 300 retailers.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross‑cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup .

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.