Senior Manager, Solutions & Remediation - Hybrid & Impact

REST Industry Super; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working

Generous parental leave

Job summary

REST Industry Super is seeking a Senior Manager, Solutions & Remediation for a 9-month fixed-term contract in Australia. The role focuses on proactive risk identification and leading remediation initiatives across Rest’s service partners and internal teams.

You will drive root cause analysis, collaborate with senior leaders, and deliver sustainable improvements in a complex, regulated environment. Hybrid working arrangements apply, with a strong emphasis on governance and stakeholder engagement.

Qualifications

• Extensive business domain knowledge in superannuation or financial services desirable.
• Ability to understand business functionality, complexity and interdependencies.
• Ability to develop compelling business cases with accurate cost and effort estimations.
• Ability to articulate issues to senior managers (including executive leadership and boards).
• Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions.
• Understanding of modelling techniques.
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels.
• Ability to quickly troubleshoot problems that may arise in work products.
• Proven ability to work under pressure, meet deadlines and prioritise workloads.
• Well developed team building and collaborative capability.

Responsibilities

• Proactively identify emerging risks, issues and opportunities for improvement before they become significant compliance or operational concerns.
• Partner with stakeholders across Rest and external providers to investigate complex issues, analyse data and define effective solutions.
• Build strong relationships with senior leaders, influencing priorities and driving alignment on key outcomes.
• Translate complex information into clear, compelling recommendations for executive, Board and regulatory audiences.
• Lead analysis across processes, systems, compliance and operational frameworks to identify improvement opportunities.
• Develop and deliver remediation strategies, mobilising teams and resources to achieve timely and sustainable outcomes.
• Collaborate across the business to uncover root causes, solve problems and implement practical, member-focused solutions.
• Identify, assess and manage risks, ensuring effective mitigation strategies are in place and aligned with Rest's risk framework.

Skills

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree or higher

IIBA or similar certification preferred

Job description

REST Industry Super is seeking a Senior Manager, Solutions & Remediation for a 9-month fixed-term contract in Australia. The role focuses on proactive risk identification and leading remediation initiatives across Rest’s service partners and internal teams.

You will drive root cause analysis, collaborate with senior leaders, and deliver sustainable improvements in a complex, regulated environment. Hybrid working arrangements apply, with a strong emphasis on governance and stakeholder engagement.