Senior Manager - People Services

Bupa Australia; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Bupa Australia is seeking a Senior Manager People Services to lead a high-performing HR service delivery team across its Australian businesses. You will oversee policies, contract generation and enquiry management, ensuring interactions are seamless and aligned to quality standards.

This role emphasizes operational excellence, continuous improvement and shaping opportunities aligned to strategy to deliver a world-class employee experience with hybrid working arrangements.

Qualifications

• Experience leading a high-volume HR service delivery team.
• Proven ability to design and operationalise best-in-class employee experiences.
• Strong analytical skills with ability to source, gather and synthesize data.
• Excellent verbal and written communication, with ability to simplify complex information.
• Ability to influence a diverse range of stakeholders, including senior leaders.

Responsibilities

• Lead a high-performing team delivering HR services across Bupa’s Australian businesses.
• Span policies and processes to contract generation and enquiry management.
• Ensure every interaction is seamless, efficient and aligned to quality standards.
• Combine operational excellence with continuous improvement across service delivery.
• Shape and drive opportunities aligned to strategy to deliver a world-class employee experience.

Tools

HRIS systems

HRSD systems

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We ’ re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you ’ ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

The purpose of this role:

At Bupa, our People Services team is at the heart of employee experience – delivering practical solutions and support that enable our people and leaders to thrive.

As the Senior Manager People Services, you will lead a high-performing team responsible for service delivery across Bupa’s Australian businesses. Spanning people policies & processes to contract generation and enquiry management, your team will play a critical role in ensuring every interaction is seamless, efficient and aligned to our quality standards.

This is a key leadership role that combines operational excellence and continuous improvement. Working closely with stakeholders across the business and leveraging service delivery insights, you will play an important role in shaping and driving opportunities aligned to our strategy – including delivering a world class employee experience and empowering leaders to navigate people processes with confidence.

What you’ll need to make it possible

• Experience leading a high-volume service delivery team in a HR context, preferably in a large and complex organisation
• Proven success in designing and operationalising best in class employee experiences, coupled with operational governance, effectiveness, risk and control thinking.
• Highly developed analytical skills including the ability to source, gather, synthesise, and critically analyse diverse data sources.
• Excellent verbal and written communication skills, including the ability to simplify complex information.
• Ability to work collaboratively and influence a diverse range of stakeholders including senior leaders, technical and functional specialists, Heads of People and Strategic People Partners, operational and people leaders.
• Ability to manage and prioritise competing demands to drive initiative from concept to delivery.
• Strong knowledge and experience leveraging HRSD and HRIS systems to drive service delivery.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.