Senior Manager, Operational Resilience & Incident Readiness

Australian Super; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working

Job summary

AustralianSuper is seeking a Senior Manager, Operational Reliability & Resilience to lead the establishment and ongoing enhancement of operational resilience across Member Operations. You will oversee critical operations, support CPS 230 compliance and collaborate with Risk, Technology, Data and Continuity teams to strengthen recovery capabilities.

You will develop resilience metrics, run incident reviews, and build a high-performing team while embedding a culture of risk management and

Qualifications

• Experience in operational resilience, site reliability engineering, business continuity or related resilience.
• Strong knowledge of CPS 230 and prudential expectations.
• Experience managing resilience frameworks and recovery testing.
• Experience with outsourced operating models and complex supplier environments.
• Strong governance, reporting and stakeholder management.
• Proven ability to influence senior leaders and drive resilience outcomes.
• Experience leading teams in financial services or regulated industries.

Responsibilities

• Lead the assessment and management of critical operations, including processes delivered by third parties and associated supply chain risks.
• Develop resilience metrics, dashboards and early warning indicators to support effective decision-making.
• Maintain critical operations processes, dependencies, impact tolerances and recovery requirements.
• Design and continuously improve the operational resilience approach across Member Operations.
• Support incident reviews, scenario testing, resilience exercises and operational recovery simulations.
• Build strong relationships with operational leaders, Risk, Business Continuity, Disaster Recovery, Vendor Management and Material Service Providers.
• Lead and develop a high-performing team while promoting a strong culture of risk management, compliance and continuous improvement.
• Support incident reviews and maintain remediation registers to help drive the timely closure of agreed actions.

Skills

Operational resilience

Site reliability engineering

Business continuity

Risk governance

Stakeholder management

Outsourced operating models

Regulated industry experience

Job description

AustralianSuper is seeking a Senior Manager, Operational Reliability & Resilience to lead the establishment and ongoing enhancement of operational resilience across Member Operations. You will oversee critical operations, support CPS 230 compliance and collaborate with Risk, Technology, Data and Continuity teams to strengthen recovery capabilities.

You will develop resilience metrics, run incident reviews, and build a high-performing team while embedding a culture of risk management and