Senior Manager, Member Resolutions - Administration (Hybrid)

at; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading superannuation fund in Melbourne is seeking a Senior Manager for Member Resolutions to lead a team in effectively resolving complaints while enhancing member experiences. The ideal candidate will have over 7 years in operational leadership, proven dispute resolution experience, and excellent stakeholder management skills. This role offers opportunities for professional development in a supportive environment.

Benefits

Generous leave entitlements

Ongoing learning and development

Blended working environment

Qualifications

• Minimum 7+ years' experience in leading operational teams, ideally within Superannuation.
• Proven experience in dispute resolution and complex complaint management.
• Excellent written and verbal communication skills including the ability to draft detailed findings.

Responsibilities

• Manage the end-to-end process and quality for a broad range of IDR and EDR disputes.
• Liaise and maintain strong relationships with internal and external stakeholders.
• Identify continuous improvement opportunities to enhance member service.

Skills

Dispute resolution

Stakeholder management

Critical thinking

Team leadership

Organisational skills

Job description

A leading superannuation fund in Melbourne is seeking a Senior Manager for Member Resolutions to lead a team in effectively resolving complaints while enhancing member experiences. The ideal candidate will have over 7 years in operational leadership, proven dispute resolution experience, and excellent stakeholder management skills. This role offers opportunities for professional development in a supportive environment.