Senior Manager,Loyalty Propositions

Woolworths Ltd.; Sydney; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Team member discounts across Woolworth

12 weeks parental leave

Holistic wellbeing programs

Job summary

Woolworths Group is seeking a Senior Manager, Loyalty Propositions to own strategy, architecture, and design of next-gen loyalty and subscription offerings across the Woolworths Group ecosystem. Embedded in Everyday Rewards inside CustomerX, you will drive commercial growth and member value creation.

You will define the strategic roadmap, build robust commercial models, and align executive leadership through workshops.

Qualifications

• 10+ years of commercial and strategic experience, including 5+ years directly shaping customer loyalty, membership, or subscription propositions.
• Structured problem solving with analytical horsepower and hypothesis-driven approach (top-tier consultancy or enterprise strategy).
• Creative proposition design translating insights into customer-centric value propositions.
• Deep loyalty and retail acumen: loyalty mechanics, unit economics, segmentation, and Australian retail/digital landscape.
• Commercial modeling and data fluency; experience with analytics teams.

Responsibilities

• Define and own the multi-year loyalty and subscription proposition roadmap.
• Develop business cases in partnership with Commercial and WiQ analytics teams.
• Facilitate strategic workshops with cross-functional leadership for executive alignment.
• Identify friction points and opportunities using behavioural data and user research.
• Guide product, engineering, UX, marketing, finance, and data science squads from ideation to launch.
• Foster an agile, data-first team environment with focus on experimentation and growth.

Skills

Commercial leadership

Structured problem solving

Proposition design

Loyalty domain expertise

Commercial modeling

Executive presence

Entrepreneurial mindset

Scale & mobility

Education

Bachelor-level degree in Business/Commerce/Economics

MBA or related postgraduate qualification

Job description

• 18 month fixed term, anchored in a vibrant Surry Hills hub

We are Woolworths Group:

Imagine leading proposition strategies that directly influence how 24+ million customers engage, save, and discover value every single week. At Woolworths Group, our 200,000+ bright minds and unique perspectives are connected by a shared Purpose: to create better experiences together for a better tomorrow. This scale gives you an unprecedented platform to innovate, challenge the status quo, and spearhead transformational loyalty experiences.

If you’re ready to translate blue-sky innovation into real-world impact for millions of households, you’ll find an empowering, inclusive environment designed to support your personal and professional growth. With genuine care, clear autonomy, and market-leading benefits, the possibilities for what we can achieve together are limitless.

What you’ll do:

As Senior Manager, Loyalty Propositions, you will take end-to-end ownership of the strategy, architecture, and design of next-generation loyalty and subscription offerings across the Woolworths Group ecosystem. Embedded within the Everyday Rewards team inside CustomerX, you will act as a key catalyst for commercial growth and member value creation.

Drive the Strategic Roadmap: Define and own the multi-year proposition roadmap for loyalty and subscription innovations, pitching evidence-backed recommendations to executive leadership.

• Build Robust Commercial Models: Develop business cases in close partnership with Commercial and WiQ analytics teams to validate customer and financial impact
• Lead Executive Alignment: Facilitate strategic workshops with cross-functional leadership, distilling commercial, loyalty and consumer insights into crisp, compelling executive narratives.
• Unlock Customer-Led Growth: Leverage rich behavioural data and user research to systematically identify friction points, deliver member and acquisition opportunitie via new propositions
• Orchestrate Cross-Functional Delivery: Guide multidisciplinary delivery squads spanning Product, Engineering, UX, Brand Marketing, Finance, and Data Science to take innovative concepts seamlessly from ideation to launch.
• Champion Operational & Strategic Excellence: Foster an agile, data-first team environment that values calculated experimentation, strategic rigor, and continuous professional development.

What you’ll bring

You are a seasoned commercial and strategic leader who pairs deep domain expertise in loyalty and membership proposition design with an insatiable curiosity and inventive flair. Driven to ask the "why" behind customer behavior, you transform fresh, unconventional ideas and razor-sharp analytical instincts into groundbreaking, creative value propositions. You bring a proven track record of navigating complex enterprise or retail landscapes, untangling multi-variable challenges with creative problem-solving, and inspiring cross-functional teams to rally around a bold, shared vision.

• 10+ years of commercial and strategic experience, including 5+ years directly shaping customer loyalty, membership, or subscription propositions.
• Structured Problem Solving: Exceptional analytical horsepower and hypothesis-driven problem-solving (typically honed in a top-tier management consultancy or enterprise corporate strategy function).
• Creative Proposition Design: Proven success in translating behavioural insights and global retail/loyalty best practices into distinctive, customer-centric value propositions.
• Deep Loyalty & Retail Acumen: Mastery of loyalty mechanics, unit economics, segmentation frameworks, and the Australian retail and digital landscapes.
• Commercial Modeling & Data Fluency: Strong commercial modeling capability, with demonstrated experience working alongside advanced analytics/data science teams
• Executive Presence & Influence: High-order communication and influencing skills with a track record of gaining buy-in and alignment across C-suite and senior operational leaders.
• Entrepreneurial Drive: High comfort with ambiguity and independent thinker and the resilience to drive momentum in a fast pace environment.
• Qualifications: Tertiary qualifications in Business, Commerce, Economics, or quantitative disciplines; an MBA or relevant postgraduate qualification is highly regarded.
• Unrivalled Scale & Mobility: A market-leading enterprise offering expansive career pathways across diverse disciplines, brands, and innovation hubs.
• Team Discounts & Rewards: Exclusive team member discounts across our family of Woolworths Group brands, coupled with an incentive structure that rewards purpose-driven impact.
• Market-Leading Parental Leave: 12 weeks of paid parental leave for primary caregivers, plus paid superannuation contributions for up to 12 months—accessible from day one.
• Holistic Wellbeing Support: Comprehensive wellbeing programs, including 24/7 confidential access to the Sonder safety and support app, alongside flexible leave policies tailored to your life outside work.

Everyone belongs at Woolworths Group

As one of the largest employers across Australia and New Zealand, we are committed to creating an inclusive culture where everyone feels they belong, are empowered to be their authentic selves, and can reach their full potential.

Diversity, equity, inclusion, and belonging underpin our purpose: better together for a better tomorrow. We recognize the immense strength our team’s diversity brings to our customers, teams, and communities. Diverse perspectives fuel better innovation, smarter decision-making, and stronger problem-solving.

Woolworths Group is an inclusive, team-first organization. If your experience aligns with what we are building, even if you do not check every single box, we encourage you to submit your application.