Senior Manager - Exposure Remediation

Qantas; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Staff Travel Benefit from Day 1!

Job summary

Qantas Group is seeking a Senior Manager - Exposure Remediation based in Sydney. You will lead remediation governance for exposures identified by Cyber tooling, coordinating with Technology resolver teams across the Qantas Group to move issues from ticket to closure.

You will establish metrics, drive governance outcomes, and develop the Exposure Remediation capability, partnering with Cyber, Risk, and business teams including Qantas Loyalty and Jetstar. This is a permanent, full-time role.

Qualifications

• Significant remediation, vulnerability management or technology risk and delivery governance experience within a large, complex matrix enterprise.
• Strong understanding of cyber risk and how technical exposures translate into business risk.
• Experience embedding new processes and ways of working across multiple teams.
• Experience in technology delivery, change and release planning, or resolver and service management.
• Proven ability to influence senior technical and business stakeholders without direct authority.

Responsibilities

• Own remediation governance for exposures identified by Cyber tooling, building clear accountability from ticket through to remediation and closure.
• Partner with Technology resolver teams, Cyber, Risk and business teams across Qantas, Qantas Loyalty and Jetstar to keep material exposures moving.
• Shape remediation scheduling, sequencing, governance and escalation, aligning fixes to roadmaps, capacity and dependencies, removing delivery barriers.
• Establish meaningful metrics and reporting that give senior stakeholders clear visibility of remediation performance, including timeliness, SLA adherence, ageing, exceptions and risk acceptances.
• Lead the organisational change required to embed remediation governance as an ongoing capability, while developing and supporting Exposure Remediation Analysts.

Skills

Remediation governance

Vulnerability management

Cyber risk

Stakeholder influence

Change management

Executive communication

Architecture knowledge

Education

CISSP

CISM

CRISC

ITIL

Tools

ITSM platforms

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Partner with Technology teams to plan, schedule and govern remediation of material exposures across the Qantas Group
• Staff Travel Benefit from Day 1!
• Permanent, full-time role based in Sydney

At the Qantas Group, we're united by our purpose: to make everyone feel proud to belong to the Spirit of Australia. Join a team where safety, collaboration, care, and innovation are at the heart of what we do, and where your work helps shape the future of aviation.

As the Senior Manager - Exposure Remediation, you’ll lead remediation governance within Technology, taking exposures identified and ticketed by our Cyber team and partnering with Technology resolver teams to understand, schedule and track them through to closure.

Reporting to the head of Technology, you will be developing the Exposure Remediation capability.

This capability sits in Technology, acting as Technology’s remediation partner to Cyber and focused on helping material exposures move efficiently from ticket through to closure. Building on the established identification capability and existing remediation coordination practices, you will work with Cyber, Risk, resolver groups and peers supporting the broader Qantas Group businesses including Qantas Loyalty and Jetstar.

Resolver teams retain responsibility for remediation, while Exposure Remediation brings stakeholders together, builds business and technology context, supports prioritsation and sequencing of remediation, removes delivery barriers and drives governance outcomes.

What You Will Be Doing

• Own remediation governance for exposures identified by Cyber tooling, building clear accountability from ticket through to remediation and closure.
• Partner with Technology resolver teams, Cyber, Risk and business teams across Qantas, Qantas Loyalty and Jetstar to keep material exposures moving.
• Shape remediation scheduling, sequencing, governance and escalation, aligning fixes to roadmaps, capacity and dependencies, removing delivery barriers and bringing the right stakeholders together to support remediation.
• Establish meaningful metrics and reporting that give senior stakeholders clear visibility of remediation performance, including timeliness, SLA adherence, ageing, exceptions and risk acceptances.
• Lead the organisational change required to embed remediation governance as an ongoing capability, while developing and supporting Exposure Remediation Analysts.
• Work with outputs from vulnerability, attack surface and code scanning tools.
• Work within leading IT service management platforms.

What You'll Bring

• Significant remediation, vulnerability management or technology risk and delivery governance experience within a large, complex matrix enterprise.
• Strong understanding of cyber risk and how technical exposures translate into business risk.
• Experience embedding new processes and ways of working across multiple teams.
• Experience in technology delivery, change and release planning, or resolver and service management.
• Proven ability to influence senior technical and business stakeholders without direct authority, acting as the conduit between relevant groups to influence technical outcomes.
• Confidence communicating exposure and remediation performance to executives and steering committees.
• Strong architectural and platform knowledge spanning infrastructure, workstations, applications and cloud.
• Experience establishing a new capability or transitioning project-based activity into an ongoing practice.
• Relevant certification such as CISSP, CISM, CRISC, ITIL or equivalent is desirable.

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.