Senior Manager Enterprise Change - People Change Programs (2x Perm roles)

Transport for NSW; Council of the City of Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A government transport authority in New South Wales is seeking a senior change manager to lead delivery of large-scale transformation programs. This dynamic role requires you to engage stakeholders, manage change strategies, and foster a culture of continuous improvement. Ideal candidates will have a strong background in change management and deliver successful people change initiatives. This role offers flexible hybrid work options.

Benefits

Flexible work options

Diversity initiatives

Employee benefits package

Qualifications

• Proven track record in delivering large-scale transformation programs.
• Experience in leading People Change Programs and managing change teams.
• Excellent engagement and facilitation skills across a variety of activities.

Responsibilities

• Deliver enterprise change programs using best practices.
• Lead stakeholder engagement and communication planning.
• Contribute to the development of Change Resource Hub and Community of Practice.

Skills

Leadership

Stakeholder management

Change management methodologies

Coaching

Communication skills

Problem-solving

Education

Tertiary qualifications in change management or related field

Professional change management certification

Job description

You’re a leader who takes ownership and actively creates positive change.

This is your chance to make a real difference, help shape the future of enterprise change at scale. Step into a dynamic environment where you’ll design and deliver transformation, influence strategy, and empower teams to achieve successful outcomes. You’ll be part of a dedicated group driving innovation and best practice, with the opportunity to leave a lasting mark across the organisation.

In this role, you’ll:

• Join the Enterprise Change Management team within the Enterprise Transformation and Change Branch (People, Comms & Workplaces – PCW Division) to deliver a range of Enterprise Change programs deploying best-practice change methodologies to seamlessly integrate change programs and drive successful transformation outcomes.
• Responsible for end-to-end change management services (strategy to benefit realisation), including leading stakeholder engagement, strategy development and execution, managing resource allocation, communication planning, overseeing centralized change reporting, and conducting post-implementation reviews, ensuring alignment with business priorities and enterprise objectives.
• Contribute to the development of the Centre of Excellence (COE), Change Resource Hub and support the Community of Practice (CoP).
• Foster collaboration to enhance change capability whilst providing coaching and mentorship to leaders and change professionals, promoting a culture of continuous learning and enabling people‑centric and sustainable change adoption.
• Be focused on delivering people change programs covering TfNSW structure changes, enterprise‑wide enablement and Machinery of Government (MoG) changes, policy and safety.

These are full‑time Ongoing (Perm) Transport Senior Service Manager TSSM level roles, reporting to the Director Enterprise Change Management and offering to diversify your expertise. These roles require to be based in the Sydney region with office located at Macquarie Park.

For more information on this position and business unit, please view the role description and information pack.

About you

• You are an experienced, driven, and customer‑centric change professional with a proven track record delivering large‑scale, complex transformation programs across all phases of change management, ideally within highly regulated and unionised environments.
• You have led People Change Programs such as operating model and structure changes, Machinery of Government (MOG) transitions, and policy or safety initiatives, and managed change teams to deliver successful outcomes.
• You bring advanced coaching and facilitation skills, with experience in delivering a range of engagement activities such as workshops, training sessions, brainstorming, feedback forums, and team‑building initiatives.
• As a trusted advisor to executives and senior leaders, you use your expertise to influence and drive successful change outcomes in complex, multi‑faceted organisations, while fostering a culture of continuous learning and sustainable change adoption.
• You have executive‑level stakeholder management skills, with experience leading change programs in high‑reliability or high‑risk environments, including large and complex industrial or public sector organisations.
• You are adaptable and lead by example, motivating team members to achieve business objectives and embrace change.
• As a progressive problem solver with a forward‑thinking attitude, you thrive in matrix‑style reporting environments and demonstrate a strong understanding of customer orientation and the operational demands of service delivery.
• You have tertiary qualifications in change management, organisational psychology, organisational development, business, human resources, or a related discipline.
• Professional change management certification (e.g. Prosci®, Change Management Institute Accreditation, or equivalent) is highly regarded.

About the team

The Enterprise Change Management team is structured around two key functional areas:

Change Enablement and Delivery

This area drives transformation by developing and implementing change strategies, leading communications, engaging stakeholders, and building leadership capability. The team ensures successful delivery of change initiatives and supports business readiness through coaching and best practice approaches.

Change Practice

This area provides advisory services and governance, including early‑stage scoping and portfolio‑level reporting. It manages a Centre of Excellence for change management, maintains resources and frameworks, and leads the Change Management Community of Practice to uplift capability and promote innovation across the organisation.

Who we are

We are a state government organisation made up of more nearly 30,000 people and we’re in the middle of delivering the largest transport infrastructure program in Australia’s history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

Transport for NSW keeps our State moving by providing safe, integrated, and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award‑winning flexible and hybrid work options.

This role is hybrid‑friendly, meaning you can mix in‑person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Sunday 30th November 2025.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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