Senior Manager, Customer Success — Remote Leadership

Twilio Inc.; North Lismore; Remote; AUD 50,000 - 60,000; Full time

Job summary

Apex Focus Group is seeking a Customer Service Representative for remote, project-based research studies. This role welcomes applicants from varied backgrounds to participate in online interviews, product evaluations, or feedback sessions, with a flexible, part-time schedule.

No prior perfect fit is required; training is provided. Compensation varies by study type, and sessions may be conducted online or in-person depending on the project.

Responsibilities

• Respond to inquiries via phone, email and chat promptly.
• Resolve complaints and issues professionally to ensure customer satisfaction.

Job description

Apex Focus Group is seeking a Customer Service Representative for remote, project-based research studies. This role welcomes applicants from varied backgrounds to participate in online interviews, product evaluations, or feedback sessions, with a flexible, part-time schedule.

No prior perfect fit is required; training is provided. Compensation varies by study type, and sessions may be conducted online or in-person depending on the project.