Senior Manager, Client Relationship

Link Group; Council of the City of Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

A leading financial services firm located in Sydney CBD is seeking an experienced Senior Manager to lead a team of Client Relationship Managers. In this hybrid role, you'll provide leadership, manage client escalations, and drive service excellence in a collaborative environment. Ideal candidates will have a solid background in client relationship management and a degree in Business or Finance. The position includes excellent benefits and opportunities for career development.

Benefits

Paid parental leave

Wellbeing leave

Salary sacrifice via superannuation

Employee discounts

Volunteer leave

Qualifications

• Extensive experience in client relationship management, within financial services.
• Strong leadership background with the ability to motivate high-performing teams.
• Experience working with ASX-listed clients.

Responsibilities

• Lead, coach, and develop a team of Client Relationship Managers.
• Manage escalations and ensure premium client service delivery.
• Drive service excellence initiatives and continuous improvement.

Skills

Client relationship management

Leadership

Excellent communication

Negotiation

Stakeholder management

Strategic mindset

Education

Degree in Business, Finance, or Accounting

Job description

Location: Sydney CBD (Hybrid – minimum 3 days in office)

About the role

We’re looking for an experienced Senior Manager to lead and develop a team of Client Relationship Managers and Senior Client Relationship Managers at MUFG Corporate Markets.

In this pivotal role, you’ll provide leadership, guidance, and support to your team, managing client escalations, overseeing training and development, and ensuring exceptional service delivery across your region. You’ll work closely with clients, senior stakeholders, and internal teams to build strategic relationships, drive continuous improvement, and deliver premium client outcomes.

This is a leadership opportunity suited to someone with a proven track record in client relationship management, ideally within financial services, who thrives in a collaborative and dynamic environment.

Key responsibilities

• Lead, coach, and develop a team of Client Relationship Managers and Senior CRMs.
• Manage escalations and ensure premium client service delivery.
• Drive service excellence initiatives, embedding best practice and continuous improvement.
• Oversee client onboarding, contract management, and renewals.
• Design and deliver training, coaching, and knowledge‑sharing programs.
• Partner with senior leaders across the business to support strategy, people, and processes.
• Ensure compliance with all governance, risk, and regulatory requirements.

About you

• Extensive experience in client relationship management, within financial services.
• Strong leadership background with the ability to motivate and inspire high‑performing teams.
• Experience working with ASX‑listed clients and delivering client‑centric solutions.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic mindset with strong commercial acumen and problem‑solving capability.
• Degree‑qualified in Business, Finance, or Accounting (preferred).

What’s in it for you?

At MUFG, we value diversity, inclusion, and flexibility. We’re committed to the wellbeing and development of our people, providing a supportive culture where you can grow your career.

You’ll also enjoy :

• Hybrid working model
• Paid parental leave and wellbeing leave.
• Salary sacrifice via superannuation.
• Employee discounts including health insurance.
• Volunteer leave and opportunities to give back to the community.
• Pathways for ongoing learning and career development.

Ready to join us?

If you’re a motivated leader with strong financial services experience and a passion for client excellence, we’d love to hear from you.

Apply now to take the next step in your career with MUFG Corporate Markets.