Senior Life Insurance Claims Case Manager

MetLif; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Life insurance benefits

Parental leave

Menopause and fertility leave

Car leasing

Employee Assistance Program (EAP)

Job summary

MetLife Australia is seeking experienced Case Managers to oversee a portfolio of life insurance claims. You will manage complex cases end-to-end, applying policy intent and regulatory standards while supporting customers with empathy and professionalism.

With a DA across Group product lines and 3+ years in Group Insurance, you will drive efficient assessments, collaborate with stakeholders, and continuously improve processes. This role is based in Sydney on-site.

Qualifications

• Experience managing life insurance claims, ideally 3+ years in a Group Insurance environment (TPD, IP, Death).
• Currently holds a DA across all Group product lines (or can prove current DA held).
• Sound understanding of relevant legislation, policy definitions, and the claims assessment process.
• Proven ability to interpret complex information and make evidence-based decisions.

Responsibilities

• End-to-end management of life insurance claims (TPD, IP and Death).
• Develop, recommend and implement case management strategies to drive outcomes.
• Communicate decisions and updates professionally with empathy and clarity.
• Maintain compliance with LICOP timelines, SLA decision timeframes and regulatory requirements.

Skills

Case management

Claims assessment

Communication

DA holder

Team collaboration

Education

Tertiary qualification in relevant field

Job description

MetLife Australia is seeking experienced Case Managers to oversee a portfolio of life insurance claims. You will manage complex cases end-to-end, applying policy intent and regulatory standards while supporting customers with empathy and professionalism.

With a DA across Group product lines and 3+ years in Group Insurance, you will drive efficient assessments, collaborate with stakeholders, and continuously improve processes. This role is based in Sydney on-site.