Senior IT Systems Engineer

TechBrain; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading IT company in Perth is seeking an experienced Systems Engineer with a strong background in managed services and exceptional client service skills. You will act as the technical lead and provide mentorship while managing project delivery and ensuring compliance with best practices. The ideal candidate will have extensive experience in networking and cloud-based solutions, along with a passion for coaching and personal growth in an innovative tech environment.

Benefits

Pair of Funky Socks when you start and every birthday

Monthly and quarterly employee awards and events

Training encouraged and supported by the business

Qualifications

• Strong networking expertise including routing, switching, firewalls, and VPNs.
• Hands-on experience with cloud-based solutions like Azure and AWS.
• Proven experience in a senior technical role within an MSP.
• Advanced troubleshooting abilities with a passion for continual learning.
• Strong leadership skills and experience with project management.

Responsibilities

• Serve as the technical lead and primary escalation point.
• Provide mentorship, coaching, and knowledge-sharing across all levels.
• Manage and oversee project delivery, including scoping and implementation.
• Maintain compliance with security policies and best practices.
• Record a minimum of 6 billable hours per day and ensure accurate timesheet submissions.

Skills

Networking expertise

Cloud-based solutions (Azure, AWS, M365)

Senior technical role within an MSP

Leadership skills

Advanced troubleshooting abilities

Solution design experience

Project management experience

Communication skills

Tools

ConnectWise

Nable

3CX

Job description

Techbrain is a leading Perth, Australia IT company that empowers businesses to thrive through innovative technology solutions. We partner with our clients to understand their unique needs and deliver a range of IT services.

Job Summary

We have an opportunity for an experienced Systems Engineer with significant managed services experience and outstanding client service skills to join our team of highly qualified engineers working closely together to meet our customers’ requirements as well as providing support throughout the company at any level of work, to ensure that service levels to our clients are always met in a quality, time effective manner.

Duties

Serve as the technical lead and primary escalation point for the team.

Provide mentorship, coaching, and knowledge-sharing across all levels.

Manage and oversee project delivery, including scoping, solution design, and implementation.

Maintain compliance with security policies and best practices.

Ensure ticket and project management aligns with SLAs, updating statuses daily.

Take ownership of preventative maintenance and system performance improvements.

Work closely with the Service Delivery Manager, assisting in their absence.

Maintain detailed technical documentation and oversee change management.

Record a minimum of 6 billable hours per day and ensure accurate timesheet submissions.

Skills

Strong networking expertise, including routing, switching, firewalls, and VPNs.

Hands‑on experience with cloud‑based solutions (Azure, AWS, M365, hybrid environments).

Proven experience in a senior technical role within an MSP.

Strong leadership skills with a passion for coaching and mentoring.

Advanced troubleshooting abilities and a thirst for continual learning.

Experience with solution design, architecture, and project management.

Strong communication skills, ensuring clear client expectations and documentation.

Ability to manage workload efficiently, balancing technical tasks and strategic oversight.

Experience with ConnectWise, Nable and 3CX highly regarded.

Pair of Funky Socks when you start and every birthday!

Monthly and quarterly employee awards and events!

Training encouraged and supported by the business!

Join our team as a Senior Systems Engineer where your expertise will contribute significantly to our operational success while enhancing user satisfaction across the organisation.

If after reviewing this advertisement you find that this role is a good match for your interests and passions, please send us an application containing a cover letter and resume.

To be successful, the candidate will be required to provide evidence of claimed qualifications or experience and be an Australian Citizen or Permanent Resident of Australia.

Note: All final applicants for this position will be asked to consent to a pre‑employment medical and a Police record check. Please note that people with Police records are not automatically barred from applying for this position. Each application will be considered on its merits.

Please do not apply unless you are committed to the entire process. This process is essential to ensure that we get the best match for both our team and the successful individual.

Unlock job insights

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Your application will include the following questions:

• Are you willing to undergo a pre-employment medical check?
• How many years' experience do you have as an Information Technology Systems Engineer?
• Which of the following statements best describes your right to work in Australia?
• Do you have a current Police Check (National Police Certificate) for employment?
• How many years' experience do you have as a systems engineer?
• What's your expected annual base salary?
• How many years of project management experience do you have?
• Which of the following Microsoft 365 certifications have you completed?