Senior Infrastructure Engineer
Early Start Australia
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Benefits offered by this job
Job summary
Early Start Australia Pty is recruiting a Senior Infrastructure Engineer to support a national network of clinics and hubs across Australia. The role focuses on advanced Microsoft 365, cloud, networking, and security across a distributed environment.
You will lead complex projects, mentor junior engineers, and help shape modern workplace and cloud platform directions. The position requires strong communication with clinicians and business teams and a commitment to continuous improvement.
Qualifications
- Senior infrastructure engineering role in a medium to large enterprise.
- Hands-on administration of Microsoft 365 technologies including Entra, Defender XDR, Intune, Exchange Online, SharePoint and Teams.
- Proficiency with Azure compute, storage, networking and security.
- Knowledge of identity and access management incl. Conditional Access and Privileged Identity Management.
- PowerShell scripting and automation.
- Experience supporting enterprise networking, VPNs, firewalls, switching and WiFi.
- Ability to analyse issues, identify root causes and deliver practical solutions.
- Experience delivering technical projects in complex environments.
- Excellent communication and stakeholder engagement.
- Experience with Salesforce and ITSM (ServiceNow).
- Working in multi-site, distributed environments; MTO and SSO knowledge.
- Familiarity with ASD Essential 8 and Microsoft security/compliance features.
- MS certifications and ITIL-related experience.
Responsibilities
- Contribute to design, implementation, support, and continuous improvement of Microsoft 365, cloud, and infrastructure.
- Act as senior escalation point for complex infrastructure, networking, security, and Microsoft 365 incidents.
- Identify risks and recurring issues; implement improvements for security and reliability.
- Lead technical projects from planning to delivery across the organisation.
- Collaborate with stakeholders to translate business requirements into scalable tech solutions.
- Create and maintain high-quality architecture diagrams and documentation.
- Mentor junior engineers and promote best practices.
- Contribute to governance, security controls and continuous improvement initiatives.
Skills
Education
Tools
Job description
As a Senior Infrastructure Engineer, you will play a key role in supporting the technology environment used across our national network of clinics and hubs. You will provide advanced technical expertise across Microsoft 365, cloud, networking, security, and modern workplace technologies.
This is a hands‑on, senior role combining complex problem‑solving, project delivery, and continuous improvement. You will take ownership of technical initiatives, strengthen the reliability and security of our environment, mentor junior team members, and help shape the future direction of our modern workplace and cloud platforms.
Your work will directly support our clinicians and business support teams, enabling them to deliver exceptional outcomes for clients across Australia.
- Contribute to the design, implementation, support, and continuous improvement of Microsoft 365, cloud, and infrastructure platforms across the organisation.
- Act as the senior escalation point for complex infrastructure, networking, security, and Microsoft 365 related incidents and problems.
- Proactively identify risks, opportunities, and recurring issues, implementing improvements that strengthen the security, reliability, and performance of the environment.
- Lead technical projects from planning and design through to implementation, ensuring successful delivery of business and technology outcomes.
- Collaborate with stakeholders to understand business requirements and translate them into practical, scalable technology solutions.
- Create and maintain high‑quality technical documentation, including solution designs, architecture diagrams, as‑built documentation, knowledge articles, and operational procedures.
- Mentor and coach junior engineers, sharing knowledge, promoting best practices, and helping build technical capability across the team.
- Contribute to infrastructure standards, governance, security controls, and continuous improvement initiatives, ensuring alignment with organisational and industry best practices.
- At least 3 years’ experience in a senior infrastructure engineering role within a medium to large enterprise environment.
- Strong hands‑on experience administering Microsoft 365 technologies, including Entra, Defender XDR, Intune, Exchange Online, SharePoint and Teams.
- Proficiency working with Azure services (Compute, Storage, networking, security).
- Strong knowledge of identity and access management, including Conditional Access, Privileged Identity Management, and identity collaboration solutions.
- Strong PowerShell scripting and automation skills.
- Demonstrated experience supporting network infrastructure within an enterprise environment, including VPNs, Firewalls, switching infrastructure and WiFi.
- Proven ability to analyse complex technical issues, identify root causes, and deliver practical solutions.
- Proven experience delivering technical projects in complex environments.
- Excellent communication and stakeholder engagement skills.
- A proactive, solutions‑focused mindset with a commitment to learning and professional development.
- Experience supporting Salesforce based solutions.
- Experience using ServiceNow for IT service management, including incident and request fulfilment, knowledge management, and IT asset management.
- Experience with Multi‑Tenant Organisation (MTO), B2B collaboration, and single sign‑on solutions.
- Knowledge of relevant security frameworks such as ASD Essential 8, and Microsoft security and compliance capabilities.
- Experience working in a geographically distributed, multi‑site organisation.
- Relevant Microsoft certifications such as Microsoft 365, Azure, Security or Endpoint Administrator certifications.
- ITIL certification or experience working within structured IT service management environments.
- Australian Citizenship or permanent residency.
- National police clearance.
- NDIS Worker Screening Check.
- Valid Working with Children check for the relevant state or territory.
- A chance to make a meaningful impact in the therapy services sector.
- Enjoy a flexible approach to working that supports work‑life balance.
- Career growth and progression options across multiple business lines.
- Employee benefits like discounted health insurance, salary packaging and purchased annual leave.
- Opportunities for professional development.
At Early Start Australia and Everyday Independence, we’re united by a shared purpose: to improve outcomes for children, adults, and families through high‑quality allied health and disability services. Together, we support thousands of clients across a national network of clinics, hubs, and community‑based teams throughout Australia.
Our Digital and Technology team plays a critical role in enabling our clinicians and support teams to do their best work. From modern workplace technologies and cloud platforms to cybersecurity and infrastructure, we invest in technology that helps our people stay connected, productive, and focused on delivering exceptional client outcomes.
As part of the broader APM Group, you’ll have the opportunity to work within a large and diverse organisation while remaining connected to the needs of the allied health businesses you support.
Celebrating success! Supporting your wellbeing & your work‑life balance Grow your career, your way
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