Senior Housing Officer

usyd; Brownlow Hill; On-site; AUD 107,000 - 116,000; Full time

Job summary

The University of Sydney invites applications for a Senior Housing Officer, Student Accommodation to oversee Camden Student Accommodation portfolio including Nepean Hall, Nepean Lodge and Nepean Cottages, with oversight of Kingswood complex as required.

Reporting to the General Manager, Accommodation Operations, you will drive occupancy and revenue performance, coordinate maintenance and asset lifecycle, and support a high level of customer service for students.

Qualifications

• Bachelor's degree or equivalent work experience.
• First Aid Certificate.
• Strong financial and operational management skills including budgeting and forecasting.
• Experience in site leadership within student accommodation, facilities or hospitality.
• Broad understanding of real estate principles and compliance with tenancy acts.
• Extensive project management experience with contractors and timelines.
• Excellent stakeholder management and relationship-building.

Responsibilities

• Oversee day-to-day Camden Student Accommodation operations and support Kingswood and other sites.
• Monitor occupancy, reservations, revenue performance and service delivery.
• Coordinate applications, bookings, peak periods and emergency accommodation.
• Manage maintenance, refurbishment and asset lifecycle activities, including contractor coordination.
• Support financial administration including revenue reconciliation, journals, forecasting, budgeting and reporting.
• Supervise site staff and work with providers, contractors and internal stakeholders to achieve objectives.
• Ensure compliance with legislation, policies and residential agreements; promote resident safety and wellbeing.
• Contribute to continuous improvement of accommodation operations and feedback processes.

Skills

Financial management

Operational management

Site leadership

Stakeholder management

Customer service

Budgets and forecasting

Occupancy forecasting

Education

Bachelor's degree or equivalent

First Aid Certificate

Tools

Residential tenancy act knowledge

Job description

Full time, continuing role. Located at our Camden Campus

Provide support to our student accommodation operations

Base Salary HEO6, $107,312 - $115,686 p.a. + 17% superannuation

About the opportunity

The University of Sydney is seeking applications for a Senior Housing Officer, Student Accommodation to oversee the day-to-day operations of the Camden Student Accommodation portfolio, including Nepean Hall, Nepean Lodge and Nepean Cottages, while also providing operational oversight of the Kingswood student accommodation complex and other University-managed or affiliated accommodation sites as required.

Reporting to the General Manager, Accommodation Operations and working closely with the Manager, Business Systems and Relationships, this role supports occupancy, revenue performance, maintenance coordination and stakeholder engagement across the accommodation portfolio, ensuring assets are well maintained and operations run effectively.

The Senior Housing Officer, Student Accommodation will work collaboratively with the Student Life team (Wellbeing and Cocurricular) to ensure a high level of customer service, support and to enhance the overall student experience.

The successful candidate may be required to travel to the main Camperdown Campus as requested by the Accommodation Operations General Manager.

Your key responsibilities will be to:

• oversee the day-to-day operations of Camden Student Accommodation and support operational oversight of Kingswood and other allocated accommodation sites
• monitor occupancy, reservations, revenue performance and operational outcomes to maximise utilisation and service delivery across the accommodation portfolio
• coordinate applications, bookings, peak accommodation periods and emergency accommodation requirements while ensuring a high standard of customer service and student support
• manage maintenance, refurbishment and asset lifecycle activities, including contractor coordination, to ensure accommodation assets are maintained to University standards
• support financial administration, including revenue reconciliation, journal processing, forecasting, budget preparation, budget monitoring and financial reporting
• supervise and support site-based staff and work collaboratively with accommodation providers, contractors and internal stakeholders to achieve operational objectivessupport compliance with relevant legislation, University policies, residential agreements and operational procedures while promoting resident safety and well-being
• contribute to continuous improvement initiatives through the review of accommodation operations, systems, maintenance programs and stakeholder feedback processes.

About you

• a bachelor's degree in a relevant field or equivalent work experience
• a First Aid Certificate
• strong financial and operational management skills, including budgeting, reporting and occupancy forecasting
• experience in site leadership and coordination, ideally within student accommodation, facilities or hospitality environments
• broad understanding of real estate principles and compliance with the Residential Tenancy Act
• extensive project management experience ranging in size and complexity including understanding of the quoting and tendering process, timeline management, contractor management and compliance requirements
• excellent stakeholder management skills and the ability to foster productive working relationships.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University's obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a