Senior Field Application Engineer

at; South Australia; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A technology company in South Australia is seeking a Field Application Engineer to provide customer-focused technical support and ensure an exceptional user experience. The ideal candidate will have a Bachelor's degree in Engineering or Computer Science and be skilled in systems understanding and debugging. The role offers hybrid working arrangements and opportunities for professional growth and development through innovative projects and supportive teamwork.

Benefits

Paid parental leave

Volunteering days

Comprehensive health coverage

Birthday leave

Qualifications

• Ability to read schematics and understand electronics.
• Experience with installation, failure modes, and connector types.
• Familiarity with sensors and their interfaces.

Responsibilities

• Become an expert in system-wide understanding and debugging.
• Provide technical support remotely and on-site.
• Collaborate with teams to resolve technical issues.
• Support sales and develop customer support materials.
• Conduct product installation and rigorous testing.

Skills

Customer-centric mindset

Excellent communication skills

Technical acumen

Experience in coding and hardware integration

Education

Bachelor’s degree in Engineering or Computer Science

Tools

Linux development environment

Windows development environment

Job description

The Field Application Engineer

Myriota’s patented, direct-to-satellite technology is a game‑changer: we deliver secure, affordable, low‑maintenance, and enduring connectivity for agriculture, environmental monitoring, transport, logistics, maritime, and defence. We are experiencing hypergrowth and recruiting top‑tier talent to lead our next phase.

The Field Application Engineer is a customer‑focused technical professional who is passionate about ensuring that all aspects of our customer experience and journey to scale are both simple and awesome. This position is based at the Myriota Head Office in Adelaide, South Australia with hybrid working arrangements.

Responsibilities

• Become a demonstrated expert in system‑wide understanding, use and debug of the system spanning edge devices, modules, hardware integration, network systems (protocol and satellite infrastructure), cloud and data/system visualization.
• Offer timely and effective technical support remotely and on‑site across a range of complexity.
• Collaborate with cross‑functional teams to escalat e and resolve complex technical issues as required.
• Support sales efforts by addressing technical questions and contributing to tailored solutions and proposals.
• Develop, deliver and maintain customer support materials including deployment & migration guides, engineering guides such as battery estimator, API, antenna design, datasheets and support site content.
• Deliver training sessions.
• Conduct product installation as required.
• Conduct rigorous testing of products in real‑world scenarios, providing feedback for ongoing product development.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field is desirable.
• Knowledge of electronics and firmware development, ability to read schematics.
• Field experience with installation, failure modes, and connector types.
• Excellent written and verbal communication skills.
• Customer‑centric with a demonstrable passion for engineering.
• Strong technical acumen with experience in coding, hardware integration and understanding of edge‑network‑cloud‑apps‑visualisation‑tooling.
• Familiarity with sensors and their interfaces.
• Proficiency in Linux and Windows development environments.
• Understanding of wireless network challenges.

Why Myriota stands out

Purpose That Matters

At Myriota, we’re driven by a bold vision: a world made better through a pervasive Internet of Things. Everything we do is about delivering real, lasting impact for individuals, industries, and the planet.

Values That Drive Us

We don’t just write values on walls, we live them. We build solutions that disrupt and delight, deliver relentlessly, embrace challenge, measure what matters, and always have each other’s backs.

Growth That Empowers

We invest in your potential with tailored development and opportunities to take on hard problems because growth comes from challenge, not comfort.

Flexibility With Purpose

Whether it’s work‑life balance, continuous learning, or space to follow your passions, we empower you to bring your best in and out of work.

A Team That Sticks Together

We’re in this for the long haul, and for each other. With mental health support, paid parental leave, volunteering days, birthday leave, and comprehensive health coverage, we take care of our people in good times and bad.

Innovation doesn’t come from playing it safe.

We’re excited to be hiring directly and are not seeking support from recruitment agencies. Thanks for respecting this approach.