Senior Enterprise Support Engineer — SaaS & Escalations

Collibra; South Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Collibra is seeking an Enterprise Customer Support Engineer in Australia who can own the most complex product issues, lead escalations, and partner with global teams to resolve problems. You will serve as SME across product areas, engage with Collibra developers, product managers, and other experts to provide solutions and enablement.

This role requires deep technical knowledge, customer focus, and the ability to mentor and train colleagues.

Qualifications

• Bachelor's degree or equivalent related working experience is required.

Responsibilities

• Taking lead on customer escalations in all regions, providing regular updates to the customer base on timelines for resolution and resolution path.
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Skills

SaaS support

Customer facing

Escalation management

REST API

Java

Security knowledge

Education

Bachelor's degree or equivalent

Tools

PostgreSQL

Job description

Collibra is seeking an Enterprise Customer Support Engineer in Australia who can own the most complex product issues, lead escalations, and partner with global teams to resolve problems. You will serve as SME across product areas, engage with Collibra developers, product managers, and other experts to provide solutions and enablement.

This role requires deep technical knowledge, customer focus, and the ability to mentor and train colleagues.