Senior Early Dispute Resolution

State Revenue Office Victoria; Ballarat; Hybrid; AUD 91,000 - 111,000; Full time

Job summary

State Revenue Office Victoria is offering at least one ongoing Senior Early Dispute Resolution Officer role in the Tax Advisory and Review Branch, with hybrid work arrangements in Ballarat or Melbourne CBD. The successful candidate will assess objections early, resolve private rulings and hardship relief applications, and help improve TARB processes.

Reporting to the Principal Tax Specialist, you will manage a file portfolio, achieve KPI targets and maintain high customer service standards with

Qualifications

• Experience in meeting quality and output targets in a complex legal/commercial environment with focus on early dispute resolution.
• Ability to interpret and apply complex legislation and conduct legal research.
• Proven experience delivering quality customer service to taxpayers and advisers.
• High level communication skills (interpersonal, verbal and written).

Responsibilities

• Manage a portfolio of medium complexity objections using early dispute resolution techniques to deliver efficient customer service.
• Review applications for hardship relief with KPI-aligned quality.
• Support development of efficiency initiatives to improve processes and timeliness.

Skills

Dispute resolution

Communication

Customer service

Legal research

Job description

At least one (1) ongoing Senior Early Dispute Resolution Officer Grade 4 position is being offered in the Tax Advisory and Review Branch, Policy, Advisory and Legal Services Division, Melbourne or Ballarat.

Senior Tax Advisory Professionals

• At least one (1) ongoing role in the Tax Advisory and Review Branch, Policy, Advisory and Legal Services Division
• Salary $100,894 plus 12% superannuation – VPS Grade 4
• Based in Ballarat or Melbourne CBD, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

The Senior Early Dispute Resolution Officer role supports the early dispute resolution function in the Tax Advisory and Review Branch (TARB) to undertake an initial assessment of certain objections referred to TARB, efficiently and practically resolve private rulings and/or objections by preparing responses and identify emerging issues, and review applications for hardship relief.

Reporting to the Principal Tax Specialist, the Senior EDR Officer will be responsible for:

• Effectively managing a file portfolio of medium complexity objections utilising early dispute resolution techniques as a key tool to achieve output efficiency whilst delivering high customer service.
• Reviewing applications for hardship relief in line with Branch KPIs and at an appropriate level of quality.
• Supporting the development of efficiency initiatives to improve TARB processes, streamline work and deliver timely customer service.

Who we are looking for

To be successful in this role, you will have:

• Demonstrated experience in meeting quality and output performance targets in a complex legal and commercial environment with a focus early and efficient dispute resolution.
• The ability to interpret and apply complex legislation and legal research experience
• Demonstrated experience in delivering quality customer service to taxpayers and their advisers.
• High level communication skills (interpersonal, verbal and written)

More information

You can find out more about this role via the position description. You can also contact Jade Debono, Principal Tax Specialist, Tax Advisory and Review on 03 9628 0***.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email **********@sro.vic.gov.au.

Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.