Senior Domestic and Family Violence Case Manager

at; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

A community support organization in Southport is seeking a Senior Domestic Violence Case Manager to lead a team providing expert support to women and families experiencing domestic violence. The ideal candidate will have a background in Social Work or a related field, substantial experience in crisis intervention, and strong communication skills. This role emphasizes trauma-informed practices and involves advocacy for clients in various services. Join us to make a meaningful impact in the community.

Benefits

Ongoing training and development opportunities

A culturally diverse workplace

Contribution to community wellbeing

Qualifications

• Experience in domestic violence support and crisis intervention.
• Understanding of DFV dynamics and vulnerable populations.
• Current Driver’s Licence, Blue Card, and National Police Check.

Responsibilities

• Lead and support the SARA team with operations and decision-making.
• Provide expert consultation on risk assessments and crisis interventions.
• Advocate for clients navigating the legal system and other services.

Skills

Strong communication skills

Interpersonal skills

Crisis intervention

Complex case management

Trauma-informed support

Education

Qualification in Social Work, Psychology, Counselling, or related field

Job description

Senior Domestic and Family Violence Case Manager

Location: Southport, QLD
Work Type: Full-time / Part-time / Casual / Contract
Organisation: Multicultural Families Organisation – SARA Program

Are you passionate about making a real difference in the lives of women and families experiencing domestic and family violence? Do you have strong leadership capabilities and experience in complex case management?

MFO is seeking a dedicated Senior Domestic Violence Case Manager to join our SARA team, supporting culturally and linguistically diverse (CALD), migrant, and refugee women experiencing DFV.

About the Role

As the Senior Domestic Violence Case Manager, you will provide expert guidance, leadership, and high-level support within the SARA Program. Your work will focus on client safety, crisis responses, complex case management, mentoring staff, and strengthening partnerships across the community.

This role is integral to ensuring our clients receive trauma-informed, culturally sensitive, and empowering support.

Key Responsibilities

• Lead and support the SARA team with day-to-day operations and decision-making.
• Oversee allocation of new referrals, including PAR referrals.
• Provide expert consultation on risk assessments, safety planning, and crisis interventions.
• Support staff in delivering timely, client-centred responses both face-to-face and via telephone.
• Advocate for clients navigating the legal system, housing, healthcare, and other services.
• Build and maintain strong relationships with external stakeholders, community organisations, law enforcement, and multidisciplinary teams.
• Facilitate or co-facilitate group programs and educational workshops for women.
• Ensure accurate record keeping, reporting, and compliance with organisational and legislative standards.
• Assist with staff supervision, capability building, and ongoing professional development.

About You

To be successful in this role, you will have:

• Qualification in Social Work, Psychology, Counselling, or related field.
• Experience in domestic violence support, crisis intervention, and complex case management.
• Understanding of DFV dynamics and experience working with vulnerable populations.
• Ability to provide compassionate, non-judgmental, trauma-informed support.
• Strong communication, interpersonal, and collaboration skills.
• Current Driver’s Licence, Blue Card, and National Police Check.
• Experience working with CALD, migrant, and refugee communities.
• Experience facilitating group programs and community engagement activities.

What We Offer

• A supportive, culturally diverse workplace committed to client and community wellbeing.
• Opportunities for ongoing training, development, and professional growth.
• A role where your contribution creates meaningful change for women and families.
• Alignment with MFO’s values of inclusion, integrity, professionalism, and client-centred care.

How to Apply

If you’re committed to empowering women, supporting safer futures, and shaping positive community outcomes, we’d love to hear from you.

Please submit your resume and a cover letter outlining your suitability for the role.