Senior Dispute Resolution Specialist

Suncorp Group; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

A leading provider in dispute resolution is seeking a Senior Dispute Resolution Specialist to guide a dedicated team in complex Internal Reviews across CTP schemes. This role emphasizes mentoring, decision-making, and continuous improvement within a supportive environment. The ideal candidate will have over 5 years of relevant experience, strong communication skills, and a commitment to quality outcomes. Benefits include hybrid work, flexible leave, and exclusive perks through the company's wellness platform.

Benefits

Hybrid working

20 weeks paid parental leave

Free wellbeing coaching

Discounts at 400+ retailers

Performance-based bonuses

Paid volunteer leave

Qualifications

• 5+ years of experience in CTP claims or dispute resolution in the NSW, SA, or ACT schemes.
• Proficiency in conducting independent Internal Reviews and making decisions.
• Ability to foster a high-performing and collaborative team culture.

Responsibilities

• Undertake the most complex Internal Reviews, making decisions and delivering fair outcomes.
• Mentor team members to foster growth and success.
• Lead quality assurance and peer review programs.

Skills

CTP claims experience

Dispute resolution expertise

Mentoring and coaching skills

Strong communication skills

Continuous improvement mindset

Education

Degree in Law, Health, Business, or related discipline

Job description

Join a purpose-led team and help deliver fair, independent decisions in CTP Internal Reviews while developing your mentoring and stakeholder engagement skills.

About the Role

As a Senior Dispute Resolution Specialist, you’ll support the leadership of a dedicated team delivering independent Internal Reviews for claimants in the NSW, SA, and ACT CTP schemes. You’ll guide, mentor, and develop team members, ensuring quality, compliance, and continuous improvement in a highly supportive environment. You’ll also undertake the more complex, sensitive, or novel Internal Reviews for the team. Your expertise will help shape better outcomes for claimants and the broader community.

What You’ll Do

• Undertake the most complex, sensitive or novel Internal Reviews, making decisions, writing reasons, and delivering fair and timely outcomes
• Mentor, support, and coach team members to foster growth and success
• Lead quality assurance and peer review programs, ensuring high standards in all Internal Reviews
• Support the Leader in managing workflow, team meetings, and performance reporting
• Drive continuous improvement by identifying and recommending enhancements to systems and processes
• Build strong relationships with internal and external stakeholders to support scheme objectives

What You’ll Bring

• Demonstrated experience (5+ years) in CTP claims or dispute resolution in the NSW, SA, or ACT schemes
• Significant proficiency and experience in conducting independent Internal Reviews, making decisions, and delivering outcomes
• Ability to mentor and develop others, fostering a high-performing and collaborative team culture
• Strong communication and engagement skills, with the ability to influence and build relationships at all levels
• Commitment to continuous improvement, risk management, and maintaining confidentiality and professionalism
• Degree in Law, Health, Business, or related discipline, or equivalent experience (desired)

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.