Senior Desktop Support Lead — Modern Tech & Growth

at; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A rapidly growing IT company in Melbourne is seeking a proactive Senior Desktop Support Analyst to provide frontline IT support and manage hardware/software. You will ensure devices are functional, manage helpdesk tickets, and support training initiatives. The ideal candidate has 3+ years of experience in Desktop Support and strong troubleshooting and communication skills. Join a supportive team culture in a modern tech environment.

Benefits

High-growth organisation with career opportunities

Modern tech environment

Supportive, customer-focused team culture

Real impact on business productivity

Qualifications

• 3+ years in Desktop Support.
• Strong experience with Windows 11 and HP/Dell hardware.
• Ability to manage and prioritise helpdesk tickets.

Responsibilities

• Deliver frontline IT support (onsite and remote).
• Ensure workstations, devices, and meeting room AV are fully functional.
• Create and maintain IT documentation.

Skills

3+ years in Desktop Support

Strong communication skills

Troubleshooting skills

Customer service skills

Basic networking knowledge

Management of helpdesk tickets

Tools

Windows 11

HP/Dell hardware

Printers and AV technology

Intune or similar endpoint management

Microsoft Defender

Job description

A rapidly growing IT company in Melbourne is seeking a proactive Senior Desktop Support Analyst to provide frontline IT support and manage hardware/software. You will ensure devices are functional, manage helpdesk tickets, and support training initiatives. The ideal candidate has 3+ years of experience in Desktop Support and strong troubleshooting and communication skills. Join a supportive team culture in a modern tech environment.