Senior Desktop Support Analyst

at; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A rapidly growing IT company in Melbourne is seeking a proactive Senior Desktop Support Analyst to provide frontline IT support and manage hardware/software. You will ensure devices are functional, manage helpdesk tickets, and support training initiatives. The ideal candidate has 3+ years of experience in Desktop Support and strong troubleshooting and communication skills. Join a supportive team culture in a modern tech environment.

Benefits

High-growth organisation with career opportunities

Modern tech environment

Supportive, customer-focused team culture

Real impact on business productivity

Qualifications

• 3+ years in Desktop Support.
• Strong experience with Windows 11 and HP/Dell hardware.
• Ability to manage and prioritise helpdesk tickets.

Responsibilities

• Deliver frontline IT support (onsite and remote).
• Ensure workstations, devices, and meeting room AV are fully functional.
• Create and maintain IT documentation.

Skills

3+ years in Desktop Support

Strong communication skills

Troubleshooting skills

Customer service skills

Basic networking knowledge

Management of helpdesk tickets

Tools

Windows 11

HP/Dell hardware

Printers and AV technology

Intune or similar endpoint management

Microsoft Defender

Job description

Senior Desktop Support Analyst – Fast-Growing Organisation

One of our clients is expanding rapidly and is seeking a proactive Senior Desktop Support Analyst to support their growing team. This business values collaboration, authenticity, and continuous improvement, and needs someone who can keep their people productive and their technology running smoothly.

Role Overview

You’ll be the go-to person for frontline IT support across the organisation, providing onsite and remote assistance, managing IT hardware/software, supporting construction sites, and improving the IT knowledge base through documentation and training.

Key Responsibilities

• Deliver frontline IT support (onsite and remote).
• Ensure workstations, devices, and meeting room AV are fully functional.
• Manage support tickets and keep users updated.
• Coordinate with vendors for repairs and replacements.
• Create and maintain IT documentation.
• Support training initiatives to uplift team capability.
• Follow and contribute to IT processes and procedures.

What we are looking for

• 3+ years in Desktop Support.

Strong experience with:

• Windows 11
• HP/Dell hardware
• Printers and AV technology
• Intune or similar endpoint management
• Basic networking knowledge.
• Ability to manage and prioritise helpdesk tickets.
• Strong communication, troubleshooting, and customer service skills.
• Knowledge of Microsoft Defender and security concepts.
• Experience in construction environments.

Why Join?

• High-growth organisation with career opportunities.
• Modern tech environment.
• Supportive, customer-focused team culture.
• Real impact on business productivity.