Senior Deal Desk Analyst, APAC

Harvey; Sydney; Hybrid; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid work: 3 days in Sydney office,

Private health insurance

Family & Fertility support

Retirement & security coverage

Paid annual leave & parental leave

Wellness & commuting support

Professional development support

Remote work allowance

Harvey sabbatical after four years

Zusammenfassung

Harvey is building its APAC Deal Desk and seeks a commercial operations expert to shape pricing, negotiation, and deal strategy across Australia, Japan, Korea and the wider region. You’ll partner with AEs, craft consumption-based pricing, and ensure accurate quote-to-cash in our systems.

This hybrid role reports to the Head of Deal Desk in the US and works with APAC GTM leadership, RevOps, Legal, Finance and Product.

Qualifikationen

• 4+ years in Deal Desk, Commercial or Sales Operations, or RevOps.
• Experience with consumption or usage-based pricing.
• Pricing models and scenario analyses used in live deals.
• Experience delivering field enablement and creating playbooks or process documentation.
• Experience with Salesforce CPQ and quote-to-cash processes.

Aufgaben

• Partner with AEs at every deal stage on structure, pricing and negotiation.
• Build scenario-based pricing models and connect usage to price and value.
• Act as the expert on Harvey’s move to consumption-based pricing.
• Handle redlines and non-standard requests with Legal, Finance and Product; summarize and elevate approvals.
• Build and maintain field-facing playbooks covering what is allowed, fallback positions and approval paths.
• Deliver enablement to the APAC field on pricing and deal best practices.
• Join customer calls where you can add value.
• Track the commercial pulse of the region and proactively raise trends and insights to Deal Desk and GTM leadership.
• Review, validate and process orders for accuracy, policy compliance and booking readiness.
• Act as the first line of support for Salesforce and CPQ quoting, approvals and opportunity hygiene.
• Manage and triage the regional Deal Ops ticket queue.
• Contribute to CRM and CPQ enhancements through requirements, UAT and rollouts of new workflows or guardrails.

Kenntnisse

Deal Desk experience

Pricing strategy

Stakeholder communication

Autonomy in remote/timezone

AI tools usage

Ausbildung

Bachelor's degree or higher

Tools

Salesforce

CPQ

DealHub

Jobbeschreibung

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey is building its first Deal Desk presence in APAC, and this is the first hire. You will be the commercial subject matter expert for our APAC go-to-market teams across Australia, Japan, Korea and the wider region. You will help AEs shape, price, negotiate and closedeals, and make sure those deals are captured accurately in our quote-to-cash systems.

This is a hybrid role covering deal strategy and deal operations. You will report to the Head of Deal Desk, who is based in the US, and work closely with APAC GTM leadership, RevOps, Pricing and Packaging, Legal, Finance and Product.

What you’ll do

Deal strategy

• Partner with AEs at every deal stage on structure, pricing and negotiation, not just at contracting

• Build scenario-based pricing models (usage projections, ARR impact, credit allotment sizing) and use product telemetry to connect customer usage to price and value

• Act as the expert on Harvey’s move to consumption-based pricing, and help AEs explain it to law firm and in-house customers

• Handle redlines and non-standard requests with Legal, Finance and Product; summarize and elevate approvals

• Build and maintain field-facing playbooks covering what is allowed, fallback positions and approval paths

• Deliver enablement to the APAC field on pricing and deal best practices

• Join customer calls where you can add value

• Track the commercial pulse of the region and proactively raise trends and insights to Deal Desk and GTM leadership

Deal operations

• Review, validate and process orders for accuracy, policy compliance and booking readiness

• Act as the first line of support for Salesforce and CPQ quoting, approvals and opportunity hygiene

• Manage and triage the regional Deal Ops ticket queue

• Contribute to CRM and CPQ enhancements through requirements, UAT and rollouts of new workflows or guardrails

What you bring

• 4+ years in Deal Desk, Commercial or Sales Operations, or RevOps supporting deal construction, with hands‑on experience in both strategy and operations

• Experience with consumption or usage-based pricing (big data, cloud infrastructure or AI platforms are a strong plus)

• Pricing models and scenario analyses you built yourself and used in live deals

• Experience with Salesforce and CPQ (e.g. Salesforce CPQ, DealHub) and quote-to-cash processes

• Experience delivering field enablement and creating playbooks or process documentation

• Clear, concise and measured communication with AEs, executives and cross‑functional partners

• Calm under pressure, and able to say no while staying a trusted business partner

• Comfortable working autonomously with a manager in another time zone, and thriving through constant change

• Uses AI tools to work more efficiently

Why join

• You will be the first Deal Desk hire in APAC, joining early in Harvey’s regional growth

• You will shape how Harvey prices and sells as it moves to consumption-based pricing

• Strong, structured onboarding followed by real autonomy

• A potential long‑term path to leading Deal Desk in the region as the team grows

Additional Information

• Location: Sydney, NSW (Hybrid with flexibility)

• Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role

What We Offer

• Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home

• Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more.

• Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot.

• Retirement & Security: Comprehensive coverage designed to support your long-term well‑being.

• Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents

• Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support

• Professional Development: Annual support for courses, certifications, conferences, and books

• Remote Work Allowance: Monthly support for home office, internet, and phone expenses

• Harvey Holiday: After four years, enjoy a four‑week paid sabbatical to rest, travel, or explore new experiences

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]