Senior CX Transformation Leader (APJC) - Multi-Stream Programs

Amazon Web Services (AWS); Sydney; On-site; AUD 250,000 - 350,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a senior transformation leader to drive end-to-end CX transformation programs across APJC, including contact centre modernization, sales transformation, and customer journey redesign. You will guide C-suite discussions, assemble delivery teams, and manage multi-year programs with strategic impact.

You will work from Australia, travel 50%+ to customer sites, and leverage AWS CX, AI/ML, and cloud services to deliver measurable outcomes.

Qualifications

• 10+ years leading large CX transformation programs.
• Experience influencing C-level executives on CX strategy & investment decisions.
• Proven ability to deliver multi-workstream CX programs end-to-end.

Responsibilities

• Own end-to-end delivery of large-scale CX transformation programs.
• Translate objectives into CX roadmaps with measurable metrics.
• Chair executive steering committees and manage C-level escalations.
• Lead cross-functional teams across AWS and partner organisations.
• Own program P&L and ensure revenue targets and margins.

Skills

CX transformation leadership

Executive stakeholder management

Program leadership

Delivery orchestration

Education

Bachelor's degree

Tools

SAFe

Scrum@Scale

PMP

Amazon Connect

AWS AI/ML

Job description

Amazon Web Services Australia Pty Ltd is seeking a senior transformation leader to drive end-to-end CX transformation programs across APJC, including contact centre modernization, sales transformation, and customer journey redesign. You will guide C-suite discussions, assemble delivery teams, and manage multi-year programs with strategic impact.

You will work from Australia, travel 50%+ to customer sites, and leverage AWS CX, AI/ML, and cloud services to deliver measurable outcomes.