Senior Customer Success Manager

monday.com; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced Customer Success Manager to join their ANZ team. You will manage a portfolio of clients, helping them implement solutions and achieve their business goals using the company's product suite. The ideal candidate has strong relationship skills, a consultative approach, and experience in customer success within tech environments. This role offers opportunities to drive adoption and engagement with the product, playing a key role in client success.

Benefits

Equal opportunity employer

Inclusive workplace

Support during hiring process

Qualifications

• Proven experience in customer success, ideally within a tech environment.
• Ability to foster strong relationships with clients.
• Experience with integrating SaaS products in complex tech ecosystems.

Responsibilities

• Manage a portfolio of CSM customers in the ANZ region.
• Consult customers on AI features to drive business outcomes.
• Provide guidance on integrating the product with existing tech stacks.
• Build strategic relationships and serve as the main liaison for clients.

Skills

Exceptional relationship skills

Consultative sales approach

Data-driven decision-making

Job description

Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us!

As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the monday.com product suite.

You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business critical, enterprise grade solutions.

The ideal candidate for this role will possess a profound comprehension of how project management processes are planned and executed within enterprise environments and the ability to build and configure our product to solve real-world business problems.

In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.

Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyse, and interpret data on platform usage and adoption.

As part of this role, the candidate will need to work closely with our approved partners to drive success and retention.

About The Role

Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us!

As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the monday.com product suite.

You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business critical, enterprise grade solutions.

The ideal candidate for this role will possess a profound comprehension of how project management processes are planned and executed within enterprise environments and the ability to build and configure our product to solve real-world business problems.

In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.

Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyse, and interpret data on platform usage and adoption.

As part of this role, the candidate will need to work closely with our approved partners to drive success and retention.

Your Experience & Skills

We are seeking a highly experienced CSM to partner with our most valuable customers, driving retention and leveraging the full potential of monday.com within their complex tech ecosystems. In this role, you will be expected to:

• Consult customers on how to best implement and operationalise monday.com 's AI features and capabilities to drive measurable business outcomes and productivity gains.
• Provide guidance on integrating monday.com with the customer's existing tech stack, ensuring seamless data flow and maximum platform value across their ecosystem.
• Build strong, strategic relationships with clients to deeply understand their needs and ensure their success with monday.com.
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team, advocating for their needs.
• Empower customers to connect their strategic goals and challenges with scalable solutions in monday.com.
• Take ownership of new accounts and manage their strategic onboarding.
• Lead high-impact online webinars, consultations, and one-on-one demos to educate senior stakeholders on advanced product features.
• Navigate complex client organisations to uncover additional product applications and high-value partnership opportunities.
• Spearhead internal cross-functional improvement projects, representing the voice of the customer and actively influencing the product development roadmap.
• Partner closely with Consulting, Services and Product teams on strategic upsell, cross-sell, and expansion opportunities.

Apply to this job

Apply to this job

We believe in equal opportunity.

At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.

All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.

If you need support or accommodation during the hiring process, we’re here to help.

Meet the Customer Success team

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.