Senior Customer Success Engineer

Palo Alto Networks; Sydney; Remote; AUD 140,000 - 190,000; Full time

Job summary

Palo Alto Networks is seeking a proactive Customer Success Engineer specializing in Certificate Lifecycle Management and PKI. You will ensure successful deployment, automated lifecycle management, and ongoing stabilization across distributed hybrid environments.

You will empower clients to maximize platform value and manage certificates across diverse systems. You will collaborate with CISOs, CTOs, security, PKI, cloud, and network teams from large organizations, driving adoption, deployment,

Qualifications

• Bachelor degree in CS or related technical field or equivalent experience.
• 5+ years of hands‑on experience in cloud infrastructure, large‑scale network design, operations, and security.
• 3+ years in a customer‑facing or advisory role (Customer Success, Consulting, or Support).
• Proven ability to drive product adoption, lead complex feature implementations, and deliver advanced training.

Responsibilities

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as the go-to expert for CLM and PKI products, guiding customers through sophisticated integrations and customizations.
• Proactively communicate new features and best practices, ensuring customers leverage full Palo Alto Networks capabilities.
• Lead efforts to drive product adoption, with in-depth training sessions and workshops.

Skills

Cloud infrastructure

Network design

Customer-facing

PKI

Directory services

Education

Bachelor of Science in Computer Science

Tools

Ansible

Terraform

AWS KMS

Azure Key Vault

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary:

We are seeking a proactive and customer focused individual to join our team as a Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. In this role, you will ensure the successful deployment, automated lifecycle management, and ongoing stabilization of our enterprise CLM and PKI solutions. Your primary objective will be to provide subject matter expertise to empower clients to maximize the value of the platform that will help to manage the entire certificate lifecycle across distributed hybrid environments.

As a Customer Success Engineer, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, PKI, cloud, network, and other technical teams from the world’s largest and most well‑known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.

Your Impact

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as the go‑to expert for the CLM and PKI products, guiding customers through sophisticated integrations and customizations.
• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.
• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.
• Ensure customers achieve operational excellence by fully adopting and optimizing new features.
• Act as a strategic advisor, influencing key stakeholders at various levels, including C‑suite executives.
• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.
• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Qualifications

• Required Qualification:

  • Bachelor of Science in Computer Science or related Technical Field (or equivalent experience).
  • 5+ years of hands‑on experience in cloud infrastructure and large‑scale network design, operations, and security.
  • 3+ years of experience in a customer‑facing or advisory role (such as Customer Success, Consulting, or Support Engineering).
  • Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
  • Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
  • Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive‑level contacts.
  • High‑level consultative skills, capable of influencing decisions and driving customer success strategies.
  • Public Key Infrastructure (PKI) encompassed technology, standards, and implementations.
  • Securing Internet applications, e.g., cryptography, standards, techniques.
  • Directory technologies and standards, e.g., LDAP, Active Directory.

• Nice to Haves (Preferred Qualifications)

  • Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS).
  • Familiarity with Public Certificate Authorities (e.g., DigiCert, Sectigo, Let’s Encrypt, Entrust).
  • Hands‑on experience with HSMs or cloud‑based key management services (e.g., AWS KMS, Azure Key Vault).
  • Experience with automation and configuration management tools like Ansible or Terraform, for deploying and managing security infrastructure.
  • Familiarity with the ACME protocol or other automated certificate issuance standards.

Qualifications

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.