Senior Culture and Capability Learning Consultant

at; City of Melbourne; On-site; AUD 100,000 - 125,000; Full time

Job summary

A progressive financial ombudsman is seeking a Senior Culture and Capability Learning Consultant to enhance learning effectiveness through impactful programs. Responsibilities include leading learning needs analysis, creating engaging learning solutions, and driving continuous improvement. Ideal candidates will have significant experience in learning development and instructional design, along with proficiency in tools like Articulate 360. This role offers flexible work options and a diverse, inclusive culture.

Benefits

NFP Salary Packaging Benefits

Extra Leave

Flexible work options

Qualifications

• Significant experience in learning and development, focusing on instructional design and digital learning.
• Expertise in learning needs analysis and identifying capability gaps.
• Strong understanding and application of adult learning principles.

Responsibilities

• Lead enterprise-wide learning needs analysis and design solutions.
• Create impactful learning programs using interactive tools.
• Manage end-to-end instructional design projects.

Skills

Learning and development

Instructional design

Digital learning

Stakeholder engagement

Communication skills

Tools

Articulate 360

Learning Management Systems

Captivate

Job description

Senior Culture and Capability Learning Consultant

NFP Salary Packaging Benefits and Extra Leave!

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good. Established in 2018, AFCA is Australia’s independent ombudsman service for the financial services sector. With a team of over 1,200 passionate professionals, we help consumers and small businesses resolve disputes with banks, insurers, super funds, and financial firms—quickly, fairly, and for free. Working with industry, regulators, and government, we raise standards and reduce disputes through innovation, education, and collaboration. We believe that fairness feels good.

Job Description

Help us build technical excellence and capability across AFCA’s case handling teams! We’re seeking a Senior Culture and Capability Consultant to design, deliver, and embed capability uplift initiatives that ensure our people have the technical, procedural, and core skills to deliver exceptional dispute resolution services. This role is pivotal in driving onboarding, technical mastery, and continuous improvement programs aligned with AFCA’s strategic objectives and culture.

What you’ll do:

• Lead enterprise‑wide learning needs analysis and design solutions to close capability gaps.
• Create interactive, inclusive, and impactful learning programs using tools like Articulate 360.
• Partner with leaders and SMEs to deliver fit‑for‑purpose solutions aligned with AFCA’s strategic goals.
• Apply data‑driven insights and emerging tech (including AI) to enhance learning effectiveness.
• Review and optimise existing programs for relevance, retention, and productivity gains.
• Manage end‑to‑end instructional design projects and continuously improve learning outcomes.

Qualifications

What you’ll bring:

• Significant experience in learning and development, with a strong focus on instructional design and digital learning.
• Expertise in learning needs analysis and identifying capability gaps.
• Strong understanding and application of adult learning principles in workplace learning.
• Demonstrated experience designing eLearning modules using tools such as Articulate 360, Captivate, or similar.
• Proficiency in Learning Management Systems (LMS) and eLearning authoring tools.
• Ability to build interactivity and engagement into digital learning environments (e.g., scenarios, simulations, gamification).
• Strong stakeholder engagement, negotiation, and communication skills.
• Ability to manage multiple projects and deliver outcomes within agreed timelines.
• A continuous improvement mindset and passion for innovative learning solutions, including leveraging AI.
• Experience in evaluating learning effectiveness using data and ROI measures.
• Knowledge of accessibility and inclusivity best practices in learning design.

Additional Information

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [e-mail].

AFCA is a 2025 Circle Back Initiative Employer – we are committed to responding to every applicant.