Senior Cloud Contact Centre Delivery Lead

Westpac Group; Council of the City of Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

A leading financial institution in Australia seeks a Senior Project Manager to drive the delivery of a large-scale cloud-based contact centre platform. You will manage project plans, budgets, and cross-functional teams while ensuring compliance with quality standards. Ideal candidates have proven experience in large-scale cloud contact centre projects, strong Agile leadership skills, and hands-on knowledge of relevant cloud technologies. This role offers flexible work arrangements and opportunities for personal development.

Benefits

Special offers on banking products

Flexible work arrangements

Tailored learning and development opportunities

Qualifications

• Proven experience leading large-scale cloud contact centre projects, ideally for 500 seats.
• Strong Agile leadership including certifications like Scrum Master or Agile Practitioner.
• Hands-on experience with platforms like Avaya, Genesys, Twilio or Amazon Connect.

Responsibilities

• Lead end-to-end delivery of a large-scale cloud-based contact centre platform.
• Manage project plans, budgets, and cross-functional teams.
• Oversee integration migration and risk management.

Skills

Agile leadership experience

Cloud contact centre project experience

Vendor management skills

Technical understanding of DevOps practices

Tools

Confluence

Jira

Cloud technologies

Job description

A leading financial institution in Australia seeks a Senior Project Manager to drive the delivery of a large-scale cloud-based contact centre platform. You will manage project plans, budgets, and cross-functional teams while ensuring compliance with quality standards. Ideal candidates have proven experience in large-scale cloud contact centre projects, strong Agile leadership skills, and hands-on knowledge of relevant cloud technologies. This role offers flexible work arrangements and opportunities for personal development.