Senior Client Relationship Leader | Hybrid, Growth & Impact

Link Group; Council of the City of Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

A leading financial services firm located in Sydney CBD is seeking an experienced Senior Manager to lead a team of Client Relationship Managers. In this hybrid role, you'll provide leadership, manage client escalations, and drive service excellence in a collaborative environment. Ideal candidates will have a solid background in client relationship management and a degree in Business or Finance. The position includes excellent benefits and opportunities for career development.

Benefits

Paid parental leave

Wellbeing leave

Salary sacrifice via superannuation

Employee discounts

Volunteer leave

Qualifications

• Extensive experience in client relationship management, within financial services.
• Strong leadership background with the ability to motivate high-performing teams.
• Experience working with ASX-listed clients.

Responsibilities

• Lead, coach, and develop a team of Client Relationship Managers.
• Manage escalations and ensure premium client service delivery.
• Drive service excellence initiatives and continuous improvement.

Skills

Client relationship management

Leadership

Excellent communication

Negotiation

Stakeholder management

Strategic mindset

Education

Degree in Business, Finance, or Accounting

Job description

A leading financial services firm located in Sydney CBD is seeking an experienced Senior Manager to lead a team of Client Relationship Managers. In this hybrid role, you'll provide leadership, manage client escalations, and drive service excellence in a collaborative environment. Ideal candidates will have a solid background in client relationship management and a degree in Business or Finance. The position includes excellent benefits and opportunities for career development.