Senior Case Manager

the original; Sydney; Hybrid; AUD 156,000 - 181,000; Full time

Job summary

Department of Planning, Housing and Infrastructure in NSW is seeking a Senior Case Manager for a temporary full-time role based in Parramatta. You will support complex state projects, assist with bilateral NSW/Australian Government agreements, and help implement the Bilateral Implementation Framework while ensuring timely, compliant outcomes.

The role focuses on driving smarter planning processes, strengthening stakeholder engagement, and delivering consistent results for government, industry

Qualifications

• Degree or equivalent in planning, environmental management, engineering or related field.
• Proven ability to communicate clearly and concisely with diverse audiences.
• Strong stakeholder engagement and relationship-building skills.
• Ability to analyse complex issues and translate into practical solutions.

Responsibilities

• Support high-profile state projects and bilateral agreements with the NSW and Australian Government.
• Assist in implementing the Bilateral Implementation Framework and Bilateral Helpdesk processes.
• Contribute to streamlined planning processes and improved stakeholder engagement.
• Deliver timely, high-quality outcomes and ensure compliance with legislative requirements.

Skills

Communication

Stakeholder management

Analytical thinking

Time management

Education

Degree in planning/environmental management/engineering

Job description

Job Description

Shape your world, in the team that shapes NSW communities, spaces and economies

• Drive high-impact planning decisions shaping NSW communities through state significant assessments and intergovernmental agreements.


• Temporary full-time opportunity (ending Aug 2028),


• Office location based in Parramatta with flexible working supported


• Salary relative to experience, and ranges from $155,764 to $181,393 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

Work across complex, high-profile state projects. Supporting assessments that balance competing stakeholder interests while delivering timely, high-quality outcomes. You'll play a key role in supporting your team day-to-day, tackle contentious issues, and find practical solutions that keep projects moving and meet legislative requirements.

This role encompasses the work of the Major Projects Advisory team and focuses on bilateral agreements between NSW and the Australian Government. You will assist in the implementation of the NSW/Australian Government Assessment Bilateral Agreement, including delivering the Bilateral Implementation Framework, supporting process improvements, and maintaining the Bilateral Helpdesk. You will also support the negotiation of new bilateral agreements between NSW and the Australian Government as a result of EPBC Act reforms.

This puts you at the centre of improving how the planning system works—driving smarter processes, strengthening stakeholder engagement, and shaping decisions that deliver efficient, consistent outcomes for government, industry and the community.

For more information read the full Role Description: Senior Case Manager

What you will bring to the role

• Demonstrated ability to communicate effectively, manage complex communications, present with credibility and confidence, and translate complex information clearly and concisely for different audiences.


• Strong problem-solving skills, with the capacity to analyse complex issues, identify areas of risk and opportunities for collaboration, and deliver practical, fit-for-purpose solutions.


• Proven ability to build and maintain effective stakeholder relationships, working collaboratively to influence outcomes and resolve competing priorities.


• Highly developed time management and organisational skills, with the ability to innovate and work independently to manage competing demands and meet tight deadlines.

What is an essential requirement:

• Degree in planning, environmental management, engineering or other relevant discipline


• Willingness to travel and (minimum) Class C Driver's Licence

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day).

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.