Senior Case Manager

Department of Education; City of Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

The Department of Education in Australia seeks a Case Manager to support a high-performing team handling performance and conduct matters. You will provide timely HR advice to managers, manage complex caseloads, and draft correspondence to assist decision-makers within the department.

Under broad direction from the Assistant Director, you will apply the Public Service Act 1999 and related frameworks to achieve capability and behavioural outcomes, while working with stakeholders to ensure timely,

Qualifications

• Citizenship must be Australian to be employed in the APS.
• Ability to obtain and maintain the required security clearance.

Responsibilities

• Provide timely, expert advice on sensitive HR matters to managers and staff.
• Manage a caseload of complex cases involving conduct, performance management, complaints, reviews of action and workplace conflict.
• Demonstrate knowledge of the APS employment framework, relevant legislation, policies and procedures, including the APS Code of Conduct.
• Prepare high level briefs and reports with strong analytical skills and attention to detail.
• Build and maintain strong working relations with stakeholders at all levels.
• Work independently and as part of a team, applying sound judgment to decisions with limited direction.
• Achieve outcomes within strict timeframes and prioritise effectively.
• Assist with review and improvement of HR policies, processes and guidance materials.

Skills

Case management

HR policy advice

Stakeholder engagement

Job description

As a Case Manager, you will join a dynamic, high performing team working in a changing and challenging environment. You will actively work within a small fast paced team to facilitate a timely response to employees and management on performance and conduct matters.

You will exercise sound judgement, drawing upon your experience to make recommendations on complex performance and conduct cases, including the drafting of correspondence, to assist the delegate in their decision making.

Other associated functions of the role include, but not limited to, undertaking project management functions and delivering training to internal stakeholders.

In collaboration with your team members and colleagues, you will monitor and report on matters relating to performance management, underperformance, investigation of alleged breaches of the Code of Conduct, bullying and harassment, workplace conflict/dispute resolution, reviews of action, and Public Interest Disclosures.

While working under broad direction from the Assistant Director, Performance and Conduct, you will be responsible for leading and managing more complex cases, taking carriage and ownership of matters in accordance with relevant performance and conduct frameworks. You will be required to use your specialist working knowledge of the Public Service Act 1999 and other relevant legislation and framework to achieve successful capability and behavioural outcomes.

The key duties of the position include:

In this role, your responsibilities will include the following:

• Providing timely, expert advice on sensitive HR matters to managers and staff across the department.
• Managing a caseload of complex cases involving conduct, performance management, complaints, reviews of action and workplace conflict.
• Demonstrating sound knowledge of the APS employment framework, relevant legislation, policies and procedures including the APS Code of Conduct, and ability to confidently interpret and apply to your work.
• Demonstrating excellent verbal and written communication skills, including articulating complex information clearly and concisely and preparing high level briefs and reports that demonstrate strong analytical skills and attention to detail.
• Building and maintaining strong working relations with stakeholders at all levels.
• Working both independently and as part of a team, and applying sound judgment to make decisions with limited direction.
• Achieving outcomes within strict timeframes, demonstrating strong prioritisation skills.
• Assisting with the review and improvement of HR policies, processes and guidance materials and contributing to HR projects.

Eligibility

Employment at the Department of Education is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency delegate has agreed, in writing.
• Security Clearance: This is a designated security assessed position. The successful candidate will have the ability to obtain and maintain the required security clearance.

Getting to know the Department of Education

The Department of Education contributes to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning.A strong early childhood education system built around early learning and child care gives children the best start in life—supporting them to build social and behavioural skills to help prepare them to transition to school.For parents and carers, affordable child care enables them to participate in the workforce, pursue further education or other opportunities to contribute to their community — bolstering the social wellbeing and economic prosperity of the nation.As children continue their journey through school, access to quality education creates the foundation for a bright future – it opens a world of possibilities and equips children and young people with the skills, knowledge, and career advice to prepare them for further work or study to fulfil their dreams.An affordable, and accessible higher education sector allows Australians and international students to pursue their passion in life or reskill for the jobs of the future. A strong higher education and research sector in step with national priority areas provides people with an opportunity to choose a career path that addresses skill shortages or the challenges of the future including, clean energy, advanced manufacturing, health, and education.Through education and learning, we change lives, create opportunities, and support Australia's economic success and social wellbeing.