Senior Business Analyst

Ipswich City Council; Ipswich City; On-site; AUD 121,000 - 130,000; Full time

Job summary

A local government organization in Ipswich is seeking a Senior Business Analyst to lead business analysis activities, engage with stakeholders, and deliver digital solutions. The successful candidate will drive business workflows and apply agile methodologies. Applicants should have strong communication and strategic thinking skills, along with a relevant qualification. This role offers a salary of $121,909 - $129,292 plus superannuation and a supportive work environment.

Benefits

Positive workplace culture

Work / Life balance

Learning and development

Health and well-being

Salary packaging

Qualifications

• Extensive experience in business analysis in public sector.
• Ability to lead workshops and gather requirements.
• Knowledge of systems delivery lifecycle and testing.

Responsibilities

• Define business requirements and workflows.
• Lead stakeholder engagement strategies.
• Provide guidance on complex ICT systems.

Skills

Business analysis frameworks

Stakeholder engagement

Communication skills

Strategic thinking

Problem-solving

Education

Graduate or post-graduate qualifications in business analysis or information systems

Job description

About the role

As a Senior Business Analyst, you will join the ICT PMO team and work closely with stakeholders to define business requirements, lead the development of future state business workflows and support the successful delivery of high-quality digital solutions.

Applying agile and hybrid waterfall methodologies alongside established business analysis frameworks and standards, you will drive business value and ensure maximum return on investment across a diverse portfolio of ICT systems.

Some of your key responsibilities will include :

• Deliver specialist technical and functional guidance to stakeholders and management on complex ICT systems, identifying improvement opportunities and mitigating risks
• Lead business discovery and requirements gathering by facilitating workshops to analyse current ICT applications and processes, capture functional, business, and technical requirements, and maintain accurate documentation
• Design and implement methodologies, processes, and best practices for business analysis across ICT, supporting team members in their application
• Lead stakeholder mapping, engagement strategies, communication plans, and change management activities to ensure successful system enhancements and implementations
• Oversee planning, design, and implementation of corporate business systems, including test plan development, execution, and quality assurance for project deliverables
• Build strong relationships with stakeholders, provide leadership and coaching to team members, and contribute to ongoing improvement initiatives within the ICT branch

View the position description for more details about the role.

About you

• Graduate or post-graduate qualifications in a business analysis / information system and business systems discipline
• Extensive experience in business analysis and supporting delivery of projects underpinned by good practice in a dynamic, complex public sector environment
• Exceptional communication, engagement and influencing skills with the ability to remain composed and calm in any circumstance
• Strategic thinking, research, and critical evaluation skills, and a sound understanding of stakeholder engagement methodologies
• High level of skill in business analysis frameworks, standards, processes that underpins success and outcome driven solutions
• Knowledge of the systems delivery lifecycle and proven experience in the configuration, testing and deployment of applications and systems integration
• Demonstrated ability to develop business requirements, lead workshops, and model business processes, with proven agility in adapting to changing needs

About the benefits

This is a permanent full-time position, with a salary between $121,909 - $129,292 plus 12.5% superannuation.

• Positive workplace culture : Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work / Life balance : Enjoy a supportive approach to work / life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion : Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development : Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being : Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options : Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging : Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision :

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, efficiency, integrity and leadership. Come and join us in shaping the future of the city and its people.

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit :

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences / tickets / qualifications / certificates / visa that you hold

Closing date : 11 January 2026

Please direct any related questions to [e-mail].

Pre Employment Screening : Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include health assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer : We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.