Senior Business Analyst

Anglicare; Council of the City of Ryde; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A well-respected not-for-profit organization in New South Wales seeks a Senior Business Analyst to lead onboarding for the For Life program. You will gather requirements, map processes, and develop onboarding content. The ideal candidate will have over 7 years of experience, strong communication skills, and the ability to navigate complex stakeholder environments. This position offers hybrid work flexibility and opportunities for professional development, as well as participation in meaningful community support initiatives.

Benefits

Salary packaging to increase take-home pay

Hybrid work flexibility

Ongoing professional development opportunities

Employee Assistance Program

Discounts with 400+ retailers

Qualifications

• 7+ years’ experience as a Business Analyst delivering business projects.
• Experience leading requirements gathering, process mapping, and documentation.
• Exceptional stakeholder engagement and communication skills.

Responsibilities

• Lead the definition, documentation, and coordination of onboarding.
• Facilitate discussions to gather and document requirements.
• Map new onboarding processes and Standard Operating Procedures.

Skills

Stakeholder engagement

Process mapping

Documentation

Facilitation skills

Systems thinking

Job description

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 160 years. Each year, we achieve life‑changing outcomes for more than 40,000 people across NSW. As we continue to grow and evolve, our For Life program is a key initiative supporting consistent, high‑quality experiences for residents and staff across our villages.

Your opportunity

As our Senior Business Analyst, you will lead the definition, documentation and coordination of onboarding for the For Life program. In this role you will work closely with stakeholders to gather requirements, map processes, and develop role‑specific onboarding and induction content and Standard Operating Procedures in partnership with instructional designers.

Reporting to the For Life Program Manager you’ll apply strong judgement, systems thinking and stakeholder management skills to navigate complexity, align priorities and deliver clear, practical outputs that support business readiness and change.

With integrity and resilience, you will :

• Define role‑based onboarding and induction requirements across diverse roles and tailor onboarding by position
• Facilitate discussions and workshops to gather, validate and document business requirements
• Map and document new onboarding processes and Standard Operating Procedures
• Analyse processes, data and artefacts to identify risks, opportunities and improvements
• Apply strategic judgement to balance competing stakeholder needs and priorities
• Engage extensively with operations, village and project teams, vendors, systems and Digital & Technology teams
• Coordinate and drive delivery of documentation, process and onboarding outputs
• Develop high‑quality documentation including business processes, procedures and flowcharts

Support implementation where required

• Contribute to training, coaching and documentation to support change in collaboration with Change Managers
• Ensure solutions align with regulatory, compliance, security and organisational standards
• Contribute to a strong safety culture in line with WHS and WHSIMS requirements

What you’ll bring

You are a senior, people‑centred Business Analyst who thrives in complex environments and brings clarity, structure and empathy to stakeholder engagement. You are confident navigating ambiguity and influencing outcomes without formal authority.

• 7+ years’ experience as a Business Analyst delivering business projects
• Proven experience leading requirements gathering, process mapping and documentation
• Exceptional stakeholder engagement and communication skills across all levels
• Strong facilitation skills and confidence leading workshops and discussions
• Ability to apply systems thinking, sound judgement and prioritisation
• High‑quality documentation and writing skills with strong attention to detail
• Ability to navigate complex or politically sensitive environments with diplomacy
• Experience contributing to business cases, discovery phases and solution design
• Demonstrated ability to work independently and collaboratively in project teams

Ideally, you will also have :

• Experience in aged care, community services, hospitality or customer service environments
• Experience supporting end‑to‑end implementations including testing, training and transition

Why Anglicare?

We provide meaningful opportunities and choice — for the individuals and communities we support and the dedicated people who make it happen.

At Anglicare, you’ll be part of a purpose‑driven organisation where your work has real impact. You’ll enjoy flexibility, professional trust and the opportunity to contribute to initiatives that strengthen communities and improve lives.

Some of the benefits you will enjoy include :

• Salary packaging to increase your take‑home pay
• Hybrid work flexibility
• Meaningful, organisation‑wide impact
• Ongoing professional development opportunities
• Discounts with 400+ retailers
• Employee Assistance Program and Fitness Passport for you and your family

Are you ready for a career that means more?

To apply, please click the ‘Apply’ button. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While guided by our Christian values, we welcome people of all backgrounds who share our commitment to serving others. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Disclaimer : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Please note : Our Talent Acquisition team will be taking a well‑deserved break from 25 December 2025 and will return on Monday, 5 January 2026. We look forward to reviewing your application upon our return.

Wishing you a safe, restful, and joyful Festive Season.

Application Close Date : January 16, 2026