Senior Business Analyst

Atturra; Canberra; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Employee benefits & wellbeing platform

Career growth & mentorship

Study assistance

Parental leave

Job summary

Atturra is seeking a Senior Business Analyst to join the Cloud Business Solutions team in Canberra on a hybrid basis. The role focuses on delivering Dynamics 365 CE projects, translating business needs into clear specifications, and guiding delivery teams through the project lifecycle.

The successful candidate will engage with diverse stakeholders, facilitate workshops, and drive requirements with strong communication and analytical skills.

Qualifications

• 6+ years as a Business Analyst in technology, digital transformation or enterprise apps.
• Experience eliciting, analyzing and documenting requirements; leading workshops.

Responsibilities

• Lead analysis and documentation of complex business requirements translating needs into functional specs.
• Facilitate requirements workshops, interviews, and discovery sessions with stakeholders.
• Develop and maintain project artefacts: requirements, user stories, acceptance criteria and process maps.
• Support UAT and validate requirements with delivery teams.
• Mentor junior analysts and contribute to BA practice improvements.

Skills

Business Analysis

Requirements gathering

Stakeholder management

Workshop facilitation

UAT support

Data migration concepts

Microsoft Dynamics 365 CE

Tools

Microsoft Dynamics 365 CRM / CE

Job description

What you'll be doing

Atturra is seeking a highly experienced and driven Senior Business Analyst to join our Cloud Business Solutions team. Experience working across Microsoft Dynamics 365 CRM (CE) projects will be highly regarded.

In this role, you will bring strong Business Analysis expertise and work closely with Atturra's clients to understand their business needs and support the delivery of innovative technology solutions and customer transformation initiatives.

We are looking for someone who is a confident communicator and can effectively engage with a diverse range of stakeholders, from business users through to technical teams. Strong presentation and facilitation skills are essential, along with the ability to lead discussions, navigate complex requirements and manage critical customer issues.

You will be responsible for evaluating and analysing end-user business requirements, translating them into clear functional and technical specifications, and working closely with delivery teams to develop and implement solutions that meet client needs.

This role is based in Canberra and offers a hybrid working arrangement, with a combination of working from the Atturra office and client sites as required.

Candidates must hold a minimum of Australian Citizenship and have the ability to obtain an AGSVA Baseline Security Clearance, as required to support current and future Federal Government projects.

Responsibilities

• Lead the analysis and documentation of complex business requirements, translating customer needs into clear functional and technical requirements.
• Facilitate requirements gathering workshops, stakeholder interviews and discovery sessions, ensuring outcomes, decisions and actions are clearly documented and communicated.
• Build strong relationships with key client stakeholders, acting as a trusted advisor throughout the project lifecycle.
• Analyse current-state business processes, identify opportunities for improvement and define future-state processes and solutions.
• Work closely with technical and functional teams to ensure business requirements are accurately translated into fit-for-purpose solutions.
• Apply strong knowledge of relational databases, data structures and data migration concepts when analysing requirements and supporting solution delivery.
• Work effectively within Agile/Scrum delivery environments, actively contributing to backlog refinement, sprint planning and other project ceremonies.
• Develop and maintain high-quality project artefacts, including business and functional requirements, user stories, acceptance criteria, process maps and workshop documentation.
• Support User Acceptance Testing (UAT), including the development of test scenarios, validation of requirements and resolution of identified issues.
• Proactively identify requirements gaps, risks, dependencies and potential impacts, working with stakeholders and delivery teams to resolve them.
• Take ownership of Business Analysis outcomes and independently manage priorities across complex and fast-paced project environments.
• Provide guidance and mentoring to less experienced Business Analysts and share knowledge, methodologies and best practices across the team.
• Actively contribute to Atturra Practice Groups, knowledge-sharing initiatives and the continuous improvement of Business Analysis practices.
• Maintain and develop professional and technical capability through ongoing training, industry engagement and continuous learning.
• Positively contribute to Atturra's collaborative culture and demonstrate our values when working with colleagues, clients andpartners.

Working Conditions

• On-site / Hybrid
• Location - Canberra
• Permanent
• Australian Citizenship a MUST

What will make you successful in this role?

Technical Requirements

• Minimum 6+ years' experience as a Business Analyst, ideally within complex technology, digital transformation or enterprise application environments.
• Demonstrated experience leading requirements elicitation, analysis and documentation, including facilitating workshops and translating business needs into clear functional requirements, user stories and acceptance criteria.
• Strong experience in stakeholder engagement and management, with the ability to confidently work with senior business stakeholders, technical teams and delivery partners.
• Experience working across the full project delivery lifecycle, from discovery and requirements gathering through to solution design, implementation and go-live.
• Strong understanding of business process analysis and improvement, including current-state and future-state process mapping and identifying opportunities for optimisation.
• Experience working within Agile/Scrum delivery environments, collaborating closely with Product Owners, Project Managers, Developers, Architects and Test teams.
• Experience working with Microsoft Dynamics 365 CRM / Customer Engagement (CE) projects will be highly regarded.
• Excellent written and verbal communication skills, with the ability to communicate complex concepts clearly to both technical and non-technical audiences.
• Strong facilitation, presentation, problem-solving and analytical skills, with the confidence to lead workshops and drive discussions toward clear outcomes.
• Ability to work autonomously, manage competing priorities and take ownership of Business Analysis deliverables within complex and fast-paced project environments.
• Highly adaptable and comfortable working through changing requirements, priorities and customer needs.
• Strong interpersonal and relationship-building skills, with a collaborative approach and the ability to work effectively across diverse teams and client environments.
• Applicants must be Australian Citizens and have the ability to obtain and maintain an AGSVA Baseline Security Clearance, as required for Federal Government engagements.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.

Our Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What our people say

We are working towards a very bright future.

It's a company with vision and a promising future.

Why you'll love working here

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Supporting Australia's veterans

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

What our people say

Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.