Senior AR Specialist — Aged Care Billing & Collections

Lumia Care Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Join Lumia Care as a detail-oriented Accounts Receivable Officer in our Finance team. You will help manage aged care billing, claims, receivables and collections, ensuring accuracy and timely processing across the business.

Reporting to the AR Manager, you will play a pivotal role in revenue integrity. You'll partner with Finance and operations to review billing data, resolve discrepancies, and drive improvements to billing and collections.

Qualifications

• Proven experience in aged care billing and receivables, with a strong understanding of aged care funding and billing requirements.
• Solid Accounts Receivable experience, including billing, claims, reconciliations, debtor management and collections.
• Experience investigating and resolving complex billing, payment and funding discrepancies.
• Strong understanding of billing rates, service data and funding requirements, with the ability to identify errors and potential revenue leakage.
• Strong attention to detail and a high level of accuracy, with the ability to manage high-volume and time-sensitive billing activities.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Excellent communication and stakeholder management skills, with the confidence to work with Finance and operational teams.
• Intermediate Microsoft Excel skills and strong systems capability.
• Experience working with finance, billing or aged care systems; experience with NetSuite is highly desirable.
• Ability to work independently, priorities competing deadlines, and take ownership of issues through resolution.
• Certificate IV, Diploma or relevant qualification in Accounting, Bookkeeping, Finance or Business is desirable.

Responsibilities

• Manage end-to-end aged care billing and invoicing, ensuring accurate and timely billing in line with funding requirements, service agreements and applicable rates.
• Review aged care billing data, funding information and service activity to identify exceptions, discrepancies and potential revenue leakage.
• Manage the aged care claims process, including submission, reconciliation of funding receipts and resolution of rejected, underpaid or outstanding claims.
• Investigate complex billing and payment discrepancies, including rate, service and funding issues, and work with operational teams to resolve them.
• Monitor aged care debtor balances, aged debt and outstanding claims, driving timely collections and resolution of long-outstanding items.
• Reconcile receivables, funding receipts and debtor accounts, ensuring balances are accurate and supported.
• Work closely with operational, billing and finance teams to ensure service delivery, client and funding data are accurately captured and billed.
• Review billing and collection issues to identify root causes and implement improvements to prevent recurring issues.
• Support month-end activities, including receivables reconciliations, debtor reporting and billing-related adjustments.
• Maintain accurate billing records and documentation to support audit, compliance, and funding requirements.
• Drive improvements to aged care billing, claims and collections processes, including system and automation opportunities.
• Provide guidance and support to AR team members and contribute to maintaining strong billing and collection controls.

Skills

Aged care billing

Accounts receivable

Billing reconciliations

Excel proficiency

Stakeholder management

Problem solving

Attention to detail

NetSuite experience

Education

Accounting qualification

Tools

NetSuite

Job description

Join Lumia Care as a detail-oriented Accounts Receivable Officer in our Finance team. You will help manage aged care billing, claims, receivables and collections, ensuring accuracy and timely processing across the business.

Reporting to the AR Manager, you will play a pivotal role in revenue integrity. You'll partner with Finance and operations to review billing data, resolve discrepancies, and drive improvements to billing and collections.