Senior Analyst, Quality Assurance (Fixed Term)

Western Union; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Life/Accident Coverage

Superannuation Plan

Paid Time Off

Employee Wellness

Recognition & Rewards

Job summary

Western Union in Sydney is seeking a Senior Analyst, Quality Assurance (Fixed Term) to support AML Compliance with policies, procedures and programs to minimize risk.

The role covers developing and enforcing QA processes, reporting, and working with operations, compliance and technology to embed quality standards. This 24-month fixed-term engagement includes exposure to AUSTRAC, APRA and ASIC requirements and opportunities to strengthen controls.

Qualifications

• 3+ years of QA, quality control, or operational risk in financial services, fintech, or regulated industry.
• Understanding AML/CTF obligations, sanctions and AUSTRAC/APRA/ASIC regulations.
• Strong ability to review files, identify gaps, and provide actionable feedback.
• Exceptional accuracy in reviewing documents and data with a compliance lens.
• Experience producing QA reports, trend analysis and process improvement recommendations.
• Ability to collaborate with operations, compliance and technology teams.
• Proven mindset for identifying inefficiencies and improving workflows.
• Strong written and verbal communication for clear feedback and documentation.
• Familiarity with case management/AML tools; certifications like CAMS/ICA are desirable.

Responsibilities

• Develop and enforce policies, procedures and programs to minimize compliance risk.
• Manage compliance requirements for assigned business units and agents.
• Support reporting and regulatory relationships with agencies and agents.
• Ensure adherence to company policies related to compliance across units.
• Evaluate internal controls via transaction analyses, reviews and training.
• Follow up on review findings and communicate assessments to management.

Skills

QA Experience

Regulatory Knowledge

Analytical Skills

Attention to Detail

Reporting Insights

Stakeholder Collaboration

Process Improvement

Communication Skills

Technical Proficiency

Professional Certifications

Education

Degree in commerce/business/law/finance or equivalent

CA qualified or pursuing CA

Tools

Case management systems

AML monitoring tools

Workflow platforms

Job description

JR0132105

Senior Analyst, Quality Assurance (Fixed Term) – Sydney, Australia

The SeniorAnalyst, AML Compliance is under general supervision from senior management.

This position supports the development, implementation and enforcement of policies, procedures and programs designed to minimize potential Compliance risk for Western Union and its affiliates, within the established strategies of the Regulatory Compliance department.

An opportunity to join Western Union’s Compliance Team on a full-time basis for a 24-month period.

Role Responsibilities

• Helps organization management in the development of overall organisation strategies, goals and initiatives.
• Helps manage compliance requirements for assigned business units and agents.
• Supports senior management with reporting and regulatory relationships within regulatory agencies and agents.
• Supports business units’ efforts to comply with company policies and procedures as they relate to compliance.
• Evaluates internal controls for the business and agents through transaction analyses, compliance reviews and training sessions.
• Responsible for follow up with the business and agents concerning review findings and communication of assessments to the appropriate internal management.

Role Requirements

• Education: A degree in commerce, business, law, finance, risk, compliance, or equivalent, with CA qualified or working towards CA (or equivalent).
• Quality Assurance Experience – 3+ years’ experience in quality assurance, quality control, or operational risk within financial services, fintech, or a regulated industry.
• Regulatory & Compliance Knowledge – Understanding of AML/CTF obligations, sanctions requirements, and relevant industry regulations (AUSTRAC, APRA, ASIC) is highly regarded.
• Analytical Skills – Strong ability to review case files, transactions, or operational outputs, identify errors or gaps, and provide clear, actionable feedback.
• Attention to Detail – Exceptional accuracy in reviewing documentation, data, and processes, with a focus on consistency and compliance.
• Reporting & Insights – Experience producing QA reports, trend analysis, and recommendations for process improvement using Excel, Power BI, or similar tools.
• Stakeholder Collaboration – Ability to work closely with operations, compliance, and technology teams to embed quality standards and resolve issues.
• Process Improvement Mindset – Proven track record of identifying inefficiencies and contributing to the design of improved workflows or controls.
• Communication Skills – Strong written and verbal communication skills to deliver feedback constructively and prepare clear documentation.
• Technical Proficiency – Familiarity with case management systems, AML monitoring tools, or workflow platforms is advantageous.
• Professional Development – Relevant certifications (e.g., CAMS, ICA, Six Sigma) are desirable but not essential.

Additional Skills

• Strong working knowledge of:
• AML/CTF Act and Rules (Australia)
• AUSTRAC regulatory expectations
• Customer Due Diligence requirements
• Transaction Monitoring
• Suspicious Matter Reporting
• Sanctions Compliance

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia Specific Benefits Include

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

10-30-2026

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.