Senior Adviser, Case Management (APAC) — Employee Relations

Rio Tinto; Gladstone Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

9‑day fortnight roster

Permanent Rio Tinto employee

Competitive base salary with annual to

Private health insurance for employees

Share ownership plan

Insurance cover provided

Salary packaging options

Career development assistance

Family health and wellbeing support

Leave for life's reasons

Employee discounts

Relocation assistance possible

Job summary

Rio Tinto is seeking a Senior Adviser Case Management based in Gladstone to support Employee Relations Operations across the APAC region. The role handles Policy & Conduct and low‑complexity Workplace Respect matters, investigations, disciplinary processes and workforce case management in collaboration with Legal, HR and business teams.

You will gather evidence, prepare findings and maintain defensible case records, applying employment legislation and governance controls.

Qualifications

• Experience in employee relations, People Operations, workplace investigations or case management within an operational environment.
• Strong working knowledge of employee relations processes, disciplinary procedures, workplace conduct and relevant employment legislation or industrial relations obligations.
• Experience managing low to moderate complexity employee relations cases in a structured, fair and compliant manner.
• Strong investigation, fact-finding and documentation capability, including maintaining accurate and defensible case records.
• Sound judgement and organisational capability to manage sensitive matters and high case volumes, escalating complex or high-risk issues appropriately.
• Experience supporting Policy & Conduct or Workplace Respect matters across diverse workforces.
• Experience identifying recurring workforce trends, risks and operational insights from case data.
• Experience collaborating with Employee Relations, Legal, HR, compliance, audit or regulatory stakeholders.

Responsibilities

• Manage Policy & Conduct and low-level Workplace Respect matters through to resolution.
• Gather and assess evidence, documentation and case information to support workplace investigations and defensible case outcomes.
• Prepare investigation findings, case summaries, recommendations and documentation in line with organisational standards and regional legal requirements.
• Develop and recommend practical, balanced resolution approaches aligned with organisational policies and workforce expectations.
• Maintain accurate, complete and defensible employee relations case records, reporting and documentation within agreed service and governance standards.
• Apply employment legislation, industrial relations obligations, organisational policies, governance controls and documentation requirements consistently.
• Build and manage stakeholders relationships to guide and coach on employee relations processes, documentation standards and low‑severity employee concerns, escalating high‑risk, sensitive or complex matters appropriately.
• Collaborate across Employee Relations, Legal, HR and business teams, and identify recurring case themes, workforce risks and process improvement opportunities.

Skills

Employee relations

Workplace investigations

Case management

Policy & Conduct knowledge

Stakeholder management

Job description

Rio Tinto is seeking a Senior Adviser Case Management based in Gladstone to support Employee Relations Operations across the APAC region. The role handles Policy & Conduct and low‑complexity Workplace Respect matters, investigations, disciplinary processes and workforce case management in collaboration with Legal, HR and business teams.

You will gather evidence, prepare findings and maintain defensible case records, applying employment legislation and governance controls.