Senior Adviser Case Management

Rio Tinto; Gladstone Regional; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

9-day fortnight

Annual incentive program

Private health insurance

Share ownership plan

Insurance cover

Salary packaging options

Career development assistance

Relocation assistance

Employee discounts

Supportive work environment

Job summary

Rio Tinto in Gladstone is seeking a Senior Adviser Case Management to support Employee Relations Operations across the APAC region, handling policy & conduct and workplace investigations with a focus on fair outcomes.

Based in Gladstone on a 9-day fortnight roster, you will gather evidence, prepare findings and collaborate with Legal, HR and business teams to uphold compliant case management and risk controls.

Qualifications

• Experience in employee relations, people operations or case management within an operational environment.
• Strong knowledge of employee relations processes, disciplinary procedures, workplace conduct and employment legislation.
• Experience managing low to moderate complexity employee relations cases in a structured, fair and compliant manner.
• Excellent investigation, fact-finding and documentation capabilities.

Responsibilities

• Manage Policy & Conduct and low-level Workplace Respect matters through to resolution.
• Gather and assess evidence and case information to support investigations and defensible outcomes.
• Prepare investigation findings, case summaries and documentation in line with standards and regional requirements.
• Develop practical, balanced resolution approaches aligned with policies and workforce expectations.
• Maintain accurate and defensible employee relations case records and reporting.

Skills

Employee relations

Case management

Workplace investigations

Policy & Conduct

Workplace respect

Employment legislation

Stakeholder management

Documentation

Job description

• Make a meaningful impact by supporting fair, consistent and timely outcomes for employees and leaders across the APAC region.
• Develop your expertise in employee relations case management, workplace investigations and the resolution of Policy & Conduct and Workplace Respect matters.
• Enjoy a 9-day fortnight and opportunities to grow within a global organisation guided by care, courage and curiosity.

We're Finding Better Ways to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

About The Role

We are looking for a Senior Adviser Case Management to help Employee Relations Operations deliver consistent, timely and compliant case management across the APAC region. In this role, you'll support Policy & Conduct and low-complexity Workplace Respect matters, workplace investigations, disciplinary processes, employee concerns and workforce case management activities, while working with Employee Relations, Legal, HR and business teams.

Based in Gladstone, with a 9-day fortnight roster, this is a great opportunity for someone who enjoys navigating sensitive workforce matters and wants to strengthen fair employee outcomes, workforce relations and organisational risk management across operational environments.

What You'll Be Doing

Reporting to the Superintendent Case Management, and working within the Employee Relations Operations model, you will be

• Manage Policy & Conduct and low-level Workplace Respect matters through to resolution.
• Gather and assess evidence, documentation and case information to support workplace investigations and defensible case outcomes.
• Prepare investigation findings, case summaries, recommendations and documentation in line with organisational standards and regional legal requirements.
• Develop and recommend practical, balanced resolution approaches aligned with organisational policies and workforce expectations.
• Maintain accurate, complete and defensible employee relations case records, reporting and documentation within agreed service and governance standards.
• Apply employment legislation, industrial relations obligations, organisational policies, governance controls and documentation requirements consistently.
• Build and manage stakeholders relationships to guide and coach on employee relations processes, documentation standards and low‑severity employee concerns, escalating high‑risk, sensitive or complex matters appropriately.
• Collaborate across Employee Relations, Legal, HR and business teams, and identify recurring case themes, workforce risks and process improvement opportunities.

About You

We're looking for someone whose experience aligns with the key requirements below. You do not need to meet every "helpful for success" item to apply. If you bring relevant experience and are excited by the opportunity, we encourage you to submit an application.

Required for Success

• A commitment to the safety of yourself and your team.
• Demonstrated experience in employee relations, People Operations, workplace investigations or case management within an operational environment.
• Strong working knowledge of employee relations processes, disciplinary procedures, workplace conduct and relevant employment legislation or industrial relations obligations.
• Experience managing low to moderate complexity employee relations cases in a structured, fair and compliant manner.
• Strong investigation, fact-finding and documentation capability, including maintaining accurate and defensible case records.
• Sound judgement and organisational capability to manage sensitive matters and high case volumes, while escalating complex or high‑risk issues appropriately.

Helpful for Success

• Experience supporting Policy & Conduct or Workplace Respect matters across diverse workforces.
• Experience identifying recurring workforce trends, risks and operational insights from case data.
• Experience collaborating with Employee Relations, Legal, HR, compliance, audit or regulatory stakeholders.

What We Offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.

• A work environment where safety is always the number one priority
• A permanent position working directly for Rio Tinto
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access tofamily-friendly health and medical wellbeingsupport
• Leave for all of life's reasons (vacation/annual, paid parental, sick & cultural leave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)
• Possible domestic relocation assistance

Where you'll be working

People Experience provide HR advisory, global mobility, talent acquisition and recruitment, employee relations, remuneration and performance services to leaders, employees & HR business partners.

Applications close at 11 59pm local time on 15 November 2026 (Rio Tinto reserves the right to remove advertised roles prior to this date).

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we're focused on creating partnerships to solve problems, create win‑win situations and meet opportunities.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.